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- Tasks: Lead the sales team and create memorable customer experiences at our Fenchurch Street Store.
- Company: Join Molton Brown, a luxury British brand known for its iconic fragrances and commitment to quality.
- Benefits: Enjoy a competitive salary, 50% staff discount, and generous holiday allowance plus more perks!
- Why this job: Be part of a purpose-driven company that values your voice and fosters personal growth.
- Qualifications: 2+ years in retail with supervisory experience and excellent communication skills required.
- Other info: Flexible working arrangements and ongoing development opportunities await you!
The predicted salary is between 24000 - 36000 £ per year.
Overview The Opportunity: We are looking for an experienced Senior Sales Consultant to help lead the team at our Trafford Centre Store on a full-time (30 hour) basis.
As a key support to the management team, you will oversee the running of the sales floor and assist in driving and motivating the team to achieve store sales and KPI\’s. You will be an engaging communicator, with a flair for leadership, as well as coaching and training. As a strong brand ambassador, you will model delivering the principles of our customer service program, providing detailed product knowledge to our customers and ensuring our sales consultants have the tools to do the same. Using a personalized selling approach, you will see the customer journey from start to finish, including providing sensorial customer experiences through our signature services such as fragrance consultations or hand and arm massages. Alongside this, you will assist the team with general store-related tasks, including stock management, cleaning and replenishment.
What we are looking for The ideal candidate will have a minimum of 2 years experience working in retail, as well as experience working at a supervisory capacity. You will have excellent communication skills, with the ability to influence and motivate a team to achieve both store and personal KPI\’s. With a high level of personal grooming standards, you will have a passion for luxury and champion our brand values and have flexibility in your working arrangements to be able to suit business requirements.
What we can offer you An hourly rate of £13.60
A 50% staff discount to use on all of your favourite Molton Brown products
22 days holiday +
Contact Detail:
MOLTON BROWN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Consultant
✨Tip Number 1
Familiarise yourself with Molton Brown's product range and brand values. Understanding their signature fragrances and customer service principles will help you connect with the team and demonstrate your passion for the brand during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated a team in previous roles. Be ready to discuss specific situations where you successfully drove sales or improved team performance, as this aligns with the responsibilities of the Senior Sales Consultant.
✨Tip Number 3
Practice your communication skills, especially in delivering personalised customer experiences. Think about how you would approach fragrance consultations or sensory experiences, as these are key aspects of the role that you'll need to excel in.
✨Tip Number 4
Network with current or former employees of Molton Brown if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Senior Sales Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and supervisory roles. Emphasise your leadership skills and any achievements related to sales targets or team motivation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury brands and customer service. Mention specific experiences that demonstrate your ability to lead a team and provide exceptional customer experiences.
Showcase Product Knowledge: In your application, mention any familiarity with Molton Brown products or similar luxury brands. This shows your enthusiasm and readiness to represent the brand effectively.
Highlight Soft Skills: Focus on your communication and interpersonal skills in your application. Provide examples of how you've influenced and motivated teams in previous roles, as these are key for the Senior Sales Consultant position.
How to prepare for a job interview at MOLTON BROWN
✨Showcase Your Leadership Skills
As a Senior Sales Consultant, you'll be expected to lead and motivate your team. Prepare examples of how you've successfully managed a team in the past, highlighting your ability to influence and inspire others.
✨Demonstrate Product Knowledge
Molton Brown prides itself on its quality products. Familiarise yourself with their range of fragrances and services, and be ready to discuss how you would convey this knowledge to customers during the interview.
✨Emphasise Customer Experience
The role involves providing exceptional customer service. Think of specific instances where you've enhanced a customer's experience and be prepared to share these stories to illustrate your approach to personalised selling.
✨Align with Company Values
Kao and Molton Brown value integrity and craftsmanship. Research their corporate philosophy and be ready to discuss how your personal values align with theirs, showcasing your commitment to ethical practices in retail.
