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For Companies At a Glance
- Tasks: Support IT services across various sites, troubleshoot issues, and ensure smooth operations.
- Company: Join Westray Recruitment Group, a dynamic IT team serving the North East and North West of England.
- Benefits: Enjoy a competitive salary, travel reimbursement, 33 days holiday, and health & wellbeing services.
- Why this job: Be part of a fast-paced environment where you can learn new skills and make a real impact.
- Qualifications: 3 years of IT experience, strong communication skills, and a full driving licence required.
- Other info: Flexibility for evening and weekend work may be needed; ideal for tech enthusiasts!
The predicted salary is between 24800 - 37200 £ per year.
WHAT IS IN IT FOR YOU?
- Circa £31K per annum
- Permanent role
- Gateshead location (However the role will involve travel across the UK but the vast majority will be within the North East & North West)
- 45p per mile travel reimbursement
- 33 days holiday
- Employer Pension contribution
- Annual Bonus based on Company and individual performance
- Health & Wellbeing services (Remote GPs, Mental Health Support, Physio)
- Life Assurance Cover
THE BUSINESS
Westray Recruitment Group is seeking to appoint a 2nd Line Field Engineer to join a busy IT team serving multiple site locations across the North East and North West of England. The role itself will be based out of Gateshead but will involve travel and supporting sites remotely. You will support the continuity of service for all IT equipment and services across the business. The successful candidate will resolve support tickets and provide support to the operations team by visiting various sites or providing remote support.
Day to day, this will consist of troubleshooting software and hardware, a crucial part of this role would be ensuring that objectives are achieved whilst adhering to security protocols. This will involve working closely with third party customers and suppliers in addition to managed service providers who maintain some services.
THE ROLE
- Visiting different site locations within the business
- Monitoring the helpdesk and resolving IT issues efficiently
- Triaging tickets and following escalation procedures
- Following and maintaining documentation
- Configuring and rolling out machines for new and existing users
- Supporting users to use Windows 10/11 and Office 365 effectively and resolving any issues
- Upgrading or repairing hardware when required
- Installing, configuring and supporting a variety of printers and drivers
- Supporting the use of iPhones and Android devices
- Supporting CCTV systems
- Procuring hardware and software as required
- Adhere to company Health and Safety procedures
- Create clear and accurate documentation
- Some work on evenings and weekends may be required
THE PERSON
- Applicants must be able to demonstrate at least 3 years IT experience
- Strong written and verbal communication skills
- A working understanding of network and data security
- An ability to manage workload and prioritise urgent items accordingly
- Ability to work within a team and be adaptable to variety of end-user and project-related support
- Ability to advise, guide, and communicate technical issues to non-technical staff
- Good analytical and problem-solving skills
- Eagerness to learn new technologies and apply best practices to existing technology solutions
- Full driving license
- Advantageous:
- Experience of working within manufacturing environments
- Understanding of PLC networks, Operational Technology and remote support for factory systems
- Experience and qualifications in IT networking, understanding of VPNs, Firewalls, VLAN and routing
- Understanding of ITIL and Project Management strategies
- Experience and qualifications with Microsoft365, including Intune and Azure
- Experience of training others within an IT team
TO APPLY
Please send your updated CV to Tony Hutchinson or apply direct by calling Westray Recruitment Group.
Field Engineer employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11, Office 365, and network security. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with professionals in the IT field, especially those who work in similar roles or industries. Attend local tech meetups or online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 3
Prepare for potential technical interviews by brushing up on troubleshooting scenarios and common IT issues. Being able to demonstrate your problem-solving skills in real-time will show your capability to handle the role effectively.
✨Tip Number 4
Showcase your adaptability and willingness to learn during any interactions with the recruitment team. Highlighting your eagerness to embrace new technologies and methodologies can make a strong impression.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT experience, particularly the 3 years required for this role. Emphasise your troubleshooting skills and any experience with Windows 10/11 and Office 365.
Craft a Strong Cover Letter: Write a cover letter that showcases your adaptability and willingness to learn new technologies. Mention specific examples of how you've successfully resolved IT issues in the past.
Highlight Communication Skills: Since strong written and verbal communication skills are essential, provide examples in your application of how you've effectively communicated technical issues to non-technical staff.
Showcase Problem-Solving Abilities: Include instances where you've demonstrated good analytical and problem-solving skills. This could be through specific projects or challenges you've faced in previous roles.
How to prepare for a job interview at LinkedIn
✨Showcase Your IT Experience
Make sure to highlight your 3 years of IT experience during the interview. Be prepared to discuss specific projects or challenges you've faced, particularly those involving troubleshooting software and hardware, as this is crucial for the Field Engineer role.
✨Demonstrate Communication Skills
Since you'll be working with both technical and non-technical staff, it's important to demonstrate your strong written and verbal communication skills. Practice explaining complex IT concepts in simple terms to show that you can effectively communicate with diverse audiences.
✨Emphasise Adaptability and Willingness to Learn
The role requires adaptability in a dynamic environment. Share examples of how you've successfully adapted to changes in previous roles or learned new technologies quickly. This will show your potential employer that you're ready to take on new challenges.
✨Prepare for Technical Questions
Expect technical questions related to network and data security, as well as your understanding of ITIL and project management strategies. Brush up on these topics and be ready to discuss your knowledge of VPNs, firewalls, and Microsoft365, including Intune and Azure.
