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- Tasks: Handle inbound and outbound calls to recover debts while providing excellent customer service.
- Company: Join a leading financial services business in Sheffield, working with top UK retailers and banks.
- Benefits: Enjoy hybrid work options after training, fully paid training, and monthly bonuses up to £800.
- Why this job: Make a real impact by helping people clear their debts in a supportive team environment.
- Qualifications: Experience in collections, credit control, or debt recovery is essential.
- Other info: Monday to Friday role with a competitive salary of up to £26,000 plus bonuses.
The predicted salary is between 26000 - 36400 £ per year.
Inbound Collections Advisor – £35k OTE Monday-Friday (hybrid after training) Up to £26,000 + monthly bonus (up to £800 p/m) Sheffield Do you have experience working in a collections, credit control or debt recovery role? If you do, please read on as we are proud to be representing a leading financial services business based in the Sheffield area that is looking to grow its collections team. We work with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people to clear their debts. Inbound Collections Advisor role: You will be dealing with inbound and making outbound calls to customers to recover outstanding debts. Handle difficult conversations with customers in a professional and empathetic manner. Accurately input information taken during your conversations on to the CRM system updating customer progress and details. Following compliance and regulations set out by the business. Working towards team and individual targets surrounding collections. Dealing with customer payment details and negotiating agreements. Constantly strive to deliver an excellent level of customer service. Inbound Collections Advisor benefits: Fully paid training E…
Inbound Collections Advisor employer: MPJ Recruitment Ltd
Contact Detail:
MPJ Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Collections Advisor
✨Tip Number 1
Familiarize yourself with common debt recovery practices and regulations. Understanding the legal framework will not only boost your confidence during interviews but also demonstrate your commitment to compliance.
✨Tip Number 2
Practice handling difficult conversations by role-playing with a friend or family member. This will help you develop empathy and professionalism, which are crucial for the Inbound Collections Advisor role.
✨Tip Number 3
Research the company’s values and mission. Being able to align your personal values with those of the company can make a strong impression during your discussions.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your ability to meet targets and provide excellent customer service. This will help you stand out as a candidate who can contribute to the team’s success.
We think you need these skills to ace Inbound Collections Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections, credit control, or debt recovery. Use specific examples that demonstrate your ability to handle difficult conversations and achieve targets.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with customer service and how you can contribute to their collections team.
Highlight Compliance Knowledge: Emphasize your understanding of compliance and regulations in the financial services sector. This will show that you are aware of the importance of following guidelines while dealing with sensitive customer information.
Prepare for Interviews: If invited for an interview, prepare to discuss your previous experiences in detail. Be ready to provide examples of how you've handled challenging situations and maintained excellent customer service.
How to prepare for a job interview at MPJ Recruitment Ltd
✨Show Your Experience
Make sure to highlight your previous experience in collections, credit control, or debt recovery. Be ready to discuss specific situations where you successfully handled difficult conversations and recovered debts.
✨Demonstrate Empathy
Since the role involves dealing with customers who may be in distress, it's crucial to show that you can handle conversations with empathy and professionalism. Prepare examples of how you've managed sensitive situations in the past.
✨Familiarize Yourself with Compliance
Understand the importance of compliance and regulations in the collections process. Be prepared to discuss how you ensure adherence to these guidelines in your work.
✨Highlight Customer Service Skills
This role requires a strong focus on customer service. Share examples of how you've gone above and beyond to deliver excellent service, especially in challenging situations.
