Atlassian Admin London, England, United Kingdom

Join one of the world’s fastest growing technical teams

We understand that looking for a new role can be a bit of a roller coaster, and at Amach we pride ourselves on providing a personal feel to the process, really getting to know our candidates.

Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.

Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.

Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning.

The Atlassian Admin role offers an exciting opportunity to support and enhance engineering and collaboration tools within a dynamic and hybrid work environment. Based in London, with secondary office access in Waterside, Heathrow, this position is designed for a technical expert who can manage and configure tools like Jira, Confluence and ServiceNow while optimising workflows across various teams.

As the subject matter expert, you will integrate tools to streamline data flow, provide technical support and training and spearhead automation initiatives to boost productivity. Ideal candidates bring strong technical skills, a passion for process improvement and a collaborative mindset.

Required skills:

• Minimum of 5 years of experience working with engineering and collaboration tools in a technical or support role
• Strong proficiency in multiple tools, especially Atlassian (Jira, Confluence) and GitHub
• Scripting experience preferred to make bulk updates to tools
• Hands-on experience with code repository management (Git, GitHub, and/or GitLab)
• Experience integrating tools through APIs, plugins, or automation platforms
• Understanding of the software development lifecycle (SDLC) and agile methodologies
• Excellent communication and problem-solving skills
• Ability to lead projects independently and work collaboratively across teams
• Detail-oriented, with a focus on user experience and operational efficiency
• Strong product mindset, with a focus on value and data-driven decision-making
• Act as the subject matter expert for engineering and collaboration tools, especially Atlassian products (Jira, Confluence, plug-ins) and expertise in ServiceNow administration and backend
• Experience of administration of other engineering tools, such as GitHub, Mural, Figma, Snyk and other tools highly desirable
• Enhance and maintain these tools to ensure they meet the technical and functional needs of the organization
• Configure tools and manage integrations to streamline development, communication, and project management workflows
• Integrating, testing, and evaluating new apps to add to the suite of products we support

Integration & Automation:

• Integrate different tools and platforms to Jira and GitHub (e.g. plug-ins or CI/CD tools) to ensure smooth data flow and automation across the software development lifecycle
• Writing, testing, and executing scripts to make bulk changes to tools
• Identify and implement automation opportunities to improve workflows, reduce manual work, and enhance productivity
• Migrating users from other platforms onto our shared tooling

Support & Troubleshooting:

• Provide technical support to users across teams, troubleshooting issues with tools, integrations, and workflows
• Ensure proper training and onboarding for users and administrators to maximize the effectiveness of the tools
• Develop and maintain detailed technical documentation and best practices for the use of collaboration and engineering tools
• Collaborate with cross-functional teams to assess and optimize current tooling usage and workflows
• Customize tools to meet the unique needs of teams, including building custom reports, dashboards, and workflows
• Evaluate and recommend new tools or plugins based on team feedback and industry trends to continuously improve collaboration and project management

Process Improvement:

• Support agile methodologies and help teams adopt best practices for managing projects, code repositories, and continuous integration
• Assess current development and collaboration processes to identify gaps and propose improvements
• Bachelor’s degree in Computer Science, Information Technology, Engineering or related experience
• Familiarity with continuous integration/continuous deployment (CI/CD) tools (e.g. Jenkins, CircleCI, GitHub Actions) and cloud platforms (e.g., AWS, Azure, GCP)

What’s in it for you:

• An opportunity to join a fast-growing company
• Options for career advancement
• Learning and development opportunities
• Flexible working environment
• Competitive salaries based on experience

Equal Opportunity Employer:

Amach is an equal opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey essential responsibilities and qualifications for this role, but it is not an exhaustive list of tasks that an employee may be required to perform.

If you are passionate about driving customer success, advising on strategic solutions, and contributing to product innovation, we would love to hear from you!

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