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For Companies At a Glance
- Tasks: Join a dynamic IT team to manage service requests and support users daily.
- Company: Be part of a large multinational business with a collaborative culture.
- Benefits: Enjoy a stable office-based role with opportunities for growth and development.
- Why this job: Make a real impact by ensuring seamless IT support and enhancing user experience.
- Qualifications: Strong communication skills are essential; ITIL experience is a plus but not required.
- Other info: This role is perfect for those looking to kickstart their IT career in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A large multinational business is looking for a personable and driven IT Service Desk Analyst to join its expanding team, based in Stockport. Please note this is an office-based role and therefore the chosen candidate is required to be in the office 5 days per week.
Working as part of a sizeable and collaborative IT team you will prioritise and process incoming service requests. You will be the key point of contact between end-users and IT service teams so excellent communication and organisational skills are essential. Experience of working in an ITIL environment is preferred but not essential.
You will ensure the timely and accurate fulfilment of IT requests in accordance with defined service level agreements (SLAs), working with the helpdesk, infrastructure and application support teams to ensure a seamless and efficient service experience. Your role will also involve managing mobile devices – you will coordinate the asset register and also set up new mobile devices.
This is an excellent opportunity for a Service Desk Analyst to join a highly successful firm.
IT Service Desk Analyst employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Familiarise yourself with ITIL principles, even if you don't have direct experience. Understanding the framework will help you speak confidently about how you can contribute to the team's efficiency and service delivery.
✨Tip Number 2
Brush up on your communication skills. Since you'll be the main point of contact for end-users, practice explaining technical concepts in simple terms to demonstrate your ability to bridge the gap between IT and non-IT staff.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or requests in previous roles. This will highlight your ability to prioritise effectively in a busy service desk environment.
✨Tip Number 4
Research the company culture and values of the multinational business. Tailoring your approach to align with their ethos can make a significant difference in how you present yourself during any discussions.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and customer service. Emphasise any previous roles where you managed service requests or worked in a collaborative IT environment.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your communication skills and ability to work under pressure, as these are crucial for the IT Service Desk Analyst position.
Highlight ITIL Knowledge: If you have experience with ITIL practices, be sure to mention it. Even if it's not essential, showing familiarity with ITIL can set you apart from other candidates.
Showcase Problem-Solving Skills: Provide examples in your application of how you've effectively resolved issues in past roles. This will demonstrate your capability to handle incoming service requests efficiently.
How to prepare for a job interview at Click To Hired
✨Showcase Your Communication Skills
As the role requires excellent communication, be prepared to demonstrate your ability to convey technical information clearly. Practice explaining complex IT concepts in simple terms, as you may need to interact with non-technical users.
✨Familiarise Yourself with ITIL Principles
Even though experience in an ITIL environment is preferred but not essential, having a basic understanding of ITIL principles can set you apart. Brush up on key concepts like service requests, incident management, and SLAs to show your proactive approach.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as prioritising multiple service requests or dealing with a frustrated user. Think of examples from your past experiences that highlight your problem-solving and organisational skills.
✨Demonstrate Team Collaboration
Since you'll be part of a sizeable IT team, emphasise your ability to work collaboratively. Share examples of how you've successfully worked with others in previous roles, especially in high-pressure environments, to ensure a seamless service experience.
