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- Tasks: Join our team as a Customer Assistant, ensuring top-notch service for passengers at the Port of Dover.
- Company: Briggs Group is a leading marine industry employer, dedicated to stability and career growth since the 1970s.
- Benefits: Enjoy perks like pension, life assurance, Cycle to Work scheme, and on-the-job training opportunities.
- Why this job: Be part of a dynamic team, gain valuable experience, and contribute to an inclusive workplace culture.
- Qualifications: We seek self-motivated individuals with strong communication skills and IT proficiency; flexibility is key.
- Other info: Shift work is required; applicants must provide documentation confirming their right to work in the UK.
The predicted salary is between 24000 - 36000 £ per year.
The Company has grown to become one of the market leaders in the marine industry, currently employing around 700 staff. We are committed to employing dedicated and skilled staff looking for a career that offers stability, opportunities for career progression and recognition. Our core values support the Company’s mission and decision making and provide a benchmark for everything that we believe in.
The Role involves providing an excellent customer experience to all passengers travelling on the Irish Ferries services from Dover to Calais. Main Duties include:
- Checking in of Freight, IMDG Cargo and Passengers (using Irish Ferries system)
- Reservations, Sales, and Administration duties
- Marshalling and directing traffic for loading and discharge at various locations on the Port of Dover
- Vessel Husbandry, including Forklift Operations
- Operate a hand-held VHF radio
- Assist in Baggage handling requirements for foot passengers
- Passenger and freight terminal operations
- Comply with the DHB and Dover Port safety and security requirements
The successful applicants will be self-motivated with a hands-on working approach, flexible with working hours as shift work is required, and possess excellent communication and customer service skills. Competence in the use of IT Systems and Hardware is essential.
We offer an excellent package with pension, life assurance, Cycle to Work scheme and much more, as well as opportunities for on-the-job training and career progression within a stable environment. As an equal opportunity employer, we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining.
You must be able to provide relevant documentation confirming that you have the right to work in the UK.
Customer Assistant employer: Briggs Marine
Contact Detail:
Briggs Marine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Familiarise yourself with the marine industry and the specific services offered by the Briggs Group. Understanding their operations, especially in relation to Irish Ferries, will help you demonstrate your enthusiasm and knowledge during any interviews.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be prepared to share specific examples of how you've handled challenging situations or provided exceptional service, as this is crucial for a Customer Assistant position.
✨Tip Number 3
Show your flexibility and willingness to work shifts. Since the role requires adaptability, mentioning your availability and readiness to take on various shifts can set you apart from other candidates.
✨Tip Number 4
Brush up on your IT skills, particularly if you have experience with systems similar to those used by Irish Ferries. Being able to quickly learn and adapt to new technology will be a significant advantage in this role.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Tailor your application to highlight how your skills and experiences align with these.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences that demonstrate your communication skills and ability to work in a fast-paced environment. Use specific examples to illustrate your capabilities.
Showcase Your Skills: Make sure to mention your IT proficiency and any experience with systems similar to those used by Irish Ferries. Highlight your flexibility and willingness to work shifts, as this is crucial for the role.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Briggs Marine
✨Understand the Company Values
Before your interview, take some time to research the Briggs Group and their core values. Understanding what drives the company will help you align your answers with their mission and demonstrate that you're a good cultural fit.
✨Showcase Your Customer Service Skills
As a Customer Assistant, excellent communication and customer service skills are essential. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues to highlight your capabilities.
✨Familiarise Yourself with the Role
Review the job description thoroughly and be ready to discuss how your skills and experiences relate to the specific duties listed, such as handling reservations or operating a hand-held VHF radio. This shows that you are proactive and genuinely interested in the role.
✨Prepare for Shift Work Questions
Since the role requires flexibility with working hours, be prepared to discuss your availability and willingness to work shifts. Highlight any previous experience you have with shift work to reassure the interviewer of your adaptability.
