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- Tasks: Manage product backlog and prioritise features for Data Subject Access Request Automation.
- Company: Join American Express, a global leader committed to customer experience and community support.
- Benefits: Enjoy competitive salaries, flexible work options, wellness programs, and career development opportunities.
- Why this job: Be part of a transformative journey in data privacy while making a real impact on customer experience.
- Qualifications: 2+ years in product management or business analysis; strong communication and analytical skills required.
- Other info: Hybrid working model available; background check required for employment.
The predicted salary is between 36000 - 60000 £ per year.
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact – every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let’s lead the way together.
Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.
Enterprise Data Sharing Solutions (EDSS) is part of the Enterprise Data Governance, Digital & Data Platforms (EDGP) organization, which sits within Enterprise Digital and Data Solutions (EDDS). EDSS improves Amex data privacy & data sharing through the implementation of modern data sharing capabilities and strategies that enable faster speed to market while enhancing safe sharing connections. To support the roll-out of our evolving digital capabilities, we are embarking on an exciting and transformational journey to define and govern our Web ecosystem at American Express.
How will you make an impact in this role?
The Associate, Product Management – Data Privacy will focus on delivering the capabilities to enable and evidence AXP’s compliance with the processing of personal data in accordance with global privacy regulations. Specifically, this role will be responsible for managing the product backlog and prioritizing features based on business needs and customer feedback, to enable delivery of the Data Subject Access Request (DSAR) Automation roadmap. You will be part of a team that shapes the long-term strategy for this space, while also focusing on the efficient delivery of a near-term roadmap through partnership with lines of business, product and engineering teams, and second line partners.
Primary Responsibilities:
- Partner with engineering and commercial stakeholders to identify business needs and execute on design, build, and updates to the DSAR Automation platform
- Document and manage DSAR Automation product backlog by writing clear product requirements, user stories, and acceptance criteria
- Collaborate effectively with all stakeholders and partners to ensure desired functionality, risk mitigation, and regulatory compliance by driving the timely delivery of DSAR Automation solution
- Summarize complex business requirements and technical concepts into digestible user stories and process flows for a wide variety of audiences
- Gather and analyse user feedback to refine and improve product functionality
Minimum Qualification:
- 2+ years of experience in product management, business analysis, or a related role
- Highly organized and self-motivated with the ability to work independently
- Strong written and verbal communication skills
- Strong analytical and problem-solving skills with ability to summarize technical material in a clear, logical, and structured manner
- Ability to understand and communicate complex business requirements and translate them into technical requirements via feature and story writing
- Knowledge of agile methodologies and tools like Confluence, JIRA, and Rally
- Knowledge of privacy regulations like GDPR and CPRA preferred but not required
- Self-motivated, detail-oriented, and comfortable working in a fast-paced environment
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate-Digital Product Management
✨Tip Number 1
Familiarise yourself with the specific data privacy regulations mentioned in the job description, such as GDPR and CPRA. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of American Express, especially those in product management or data privacy roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Brush up on agile methodologies and tools like Confluence and JIRA. Being able to discuss your experience with these tools confidently can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 4
Prepare to discuss how you've previously gathered and analysed user feedback to improve product functionality. Having concrete examples ready will showcase your analytical skills and your ability to translate complex requirements into actionable tasks.
We think you need these skills to ace Associate-Digital Product Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product management, business analysis, or related roles. Emphasise your skills in managing product backlogs and writing clear user stories, as these are crucial for the Associate-Digital Product Management position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for data privacy and how your background aligns with American Express's mission. Mention specific experiences where you've collaborated with stakeholders to deliver successful projects, showcasing your ability to communicate complex concepts clearly.
Showcase Analytical Skills: Provide examples in your application that demonstrate your strong analytical and problem-solving skills. Highlight instances where you summarised technical material into digestible formats, as this is essential for the role.
Research Company Values: Familiarise yourself with American Express's values and commitment to customer experience. Reflect these values in your application by discussing how you can contribute to their mission of providing the world’s best customer experience every day.
How to prepare for a job interview at American Express
✨Understand the Role and Responsibilities
Before the interview, make sure you thoroughly understand the Associate-Digital Product Management role. Familiarise yourself with the key responsibilities, especially around managing product backlogs and collaborating with stakeholders. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Analytical Skills
Given the emphasis on data privacy and compliance, be prepared to discuss your analytical and problem-solving skills. Share specific examples of how you've summarised complex information into clear user stories or requirements in previous roles.
✨Familiarise Yourself with Agile Methodologies
Since knowledge of agile methodologies is preferred, brush up on your understanding of tools like Confluence and JIRA. Be ready to discuss how you've used these tools in past projects to manage product development effectively.
✨Demonstrate Your Communication Skills
Strong written and verbal communication skills are crucial for this role. Prepare to showcase your ability to communicate complex business requirements clearly. You might want to practice explaining a technical concept in simple terms to demonstrate this skill during the interview.
