Retention Advisor

Creating Safer Workplaces for Everyone. We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour. The Renewals Advisor role manages the renewal of existing subscriber sales. Operating to monthly targets, you will consult with the customer base via telephone and e-mail, enforcing the value of the membership and ensuring our clients have had a smooth customer journey through the SSiP accreditation process, always providing an exceptional customer experience. What that means day to day * Renew contractor memberships through inbound and outbound calls, meeting KPIs and productivity goals. * Address contractor queries and promote membership benefits, including risk management. * Build strong relationships with a consultative approach to resolve concerns. * Drive sales through cross-selling and upselling additional products. * Maintain accurate contractor data in the CRM. * Suggest strategies to boost membership renewals. * Manage your sales pipeline with a strategic focus. * Follow a daily productivity plan to ensure customer retention and minimize churn. * Write engaging, professional emails to connect with members. * Meet individual and team KPIs, contributing to coaching sessions with a growth mindset. What you’ll need to be successful To be successful in this role, you will require telesales, objection handling and customer service experience. You will need to be able to articulate and deliver an effective sales process. You will have demonstrable successes in a sales/retention role, working to revenue and KPI targets. You will need to be highly organised to ensure each client is effectively communicated with in a timely manner. You will need to be creative, dynamic and enthusiastic! You will need to posses excellent communication and interpersonal skills, with a positive outlook to work, with the ability to work under pressure. You will be able to work effectively within a team – supporting colleagues where required. You will need to be competent with Microsoft Office Applications (Word, Excel, Outlook). What you'll get in return Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer: Personal Health & Wellbeing / Benefits >🍼 Enhanced Parental Leave >🌴Generous annual leave >🏥 Healthcare Plan >💟 Annual Giving Day – an extra day to give back to yourself or your community >🚲 Cycle-to-work Scheme Future Planning >💰Pension scheme with employer contributions >🧬 Life Assurance – 3X base salary >💸 Rewards Program – access to discounts and cashback >🏫 LinkedIn Learning License for upskilling & development Interested but don’t feel you meet all the requirements? Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us! Bring Your Whole Self to Work. Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves. What you can expect if you apply: * A response to your application within 15 working days * An interview process consisting of: * An initial discovery call with the recruiter * A first stage interview via Microsoft Teams * Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know. About Alcumus What we stand for: Our values are the core of our business and fundamental to the way we work. In your role, you will; * Be a team player – working collaboratively and being consciously inclusive with your colleagues * Be brave – sharing your ideas, challenging the status quo, and taking responsibility for the part you play * Know your stuff – continuously developing your skills and expertise, with the support from our many learning offerings * Enjoy the journey – contributing to a positive working environment that enables you and everyone around you to be at their best Equal Employment Opportunity Alcumus is an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work. If you are contacted for an interview and require accommodation/adjustments during the interviewing process, please let us know