Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to collect income and support affordable housing customers.
- Company: Sage Homes is revolutionizing affordable housing in England, delivering over 17,000 homes since 2017.
- Benefits: Enjoy a hybrid work model, professional development opportunities, and a supportive team culture.
- Why this job: Join a passionate team making a real social impact while growing your career in a dynamic environment.
- Qualifications: Experience in income collection, housing management, and team leadership is essential.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 43200 - 72000 £ per year.
About Sage Homes
Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.
Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and we continue to deliver high-quality affordable homes across the country.
We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.
About the role:
As a Regional Income Manager within Sage Homes, you will be responsible for income collection for all current and former affordable home customers. You will be an active member of the Management Team and a key contributor to our commitment to effective tenancy management and work alongside tenancy management services, community safety, finance and rent and service teams to support customers and maximise income.
Your leadership approach and commitment to innovation will help to shape our housing strategy, driving continuous improvement in service delivery and maximise income.
The role will be on a hybrid contract, depending on the successful candidate\’s location you will be required to attend either our London or Northampton based office once per week as a minimum.
Duties and responsibilities include but are not limited to:
- Lead a high-performing income collection team, ensuring rent collection, financial wellbeing, and regulatory compliance.
- Monitor rental income and arrears, analyse trends, and provide reports with improvement recommendations.
- Assist vulnerable tenants, promote tenancy sustainment, and collaborate with Lettings, Community Safety, and Support Agencies.
- Improve efficiency and customer experience through digital payment solutions and process enhancements.
- Build lasting partnerships, support team development, manage complaints and legal cases, and uphold service excellence.
About you
- Solid understanding of income collection, housing management, housing law, and regulatory compliance.
- Proven ability to manage services, support customers, and build trust within communities.
- Skilled in leading teams, maintaining quality standards, and ensuring performance management.
- Experience with budgeting, service providers, performance tracking, and creative problem-solving.
- Ability to work under pressure, manage change, and deliver excellent customer service.
We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.
About the culture
We truly care about the outcomes we deliver; creating safe and environmentally friendly places for people to flourish. And we\’re curious, passionate and inventive in the way we create social change.
Sage is a fast-paced and supportive environment where ambitious and proactive employees thrive. People are empowered to use their pioneering efforts to grow themselves and our business.
We are proudly committed to creating an inclusive workplace, where the diversity of our people and their ideas are truly valued and we love to see applicants from diverse backgrounds and different walks of life.
#J-18808-Ljbffr
Regional Income Manager employer: Sage Homes
Contact Detail:
Sage Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Income Manager
✨Tip Number 1
Familiarize yourself with the latest trends in income collection and housing management. Understanding the current challenges and innovations in these areas will help you demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the affordable housing sector. Attend industry events or join relevant online forums to connect with others who can provide insights and potentially refer you to opportunities at Sage Homes.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you successfully led a team or improved service delivery. Be prepared to share specific examples that highlight your ability to drive performance and foster collaboration.
✨Tip Number 4
Research Sage Homes' values and recent projects. Being knowledgeable about their mission and achievements will allow you to align your personal goals with theirs, making a strong case for why you're a great fit for the role.
We think you need these skills to ace Regional Income Manager
Some tips for your application 🫡
Understand the Company: Take some time to research Sage Homes and their mission. Familiarize yourself with their approach to affordable housing and their commitment to community support. This will help you tailor your application to align with their values.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in income collection, housing management, and team leadership. Provide specific examples of how you've successfully managed services and supported customers in previous roles.
Showcase Your Skills: Make sure to highlight your skills in budgeting, performance tracking, and problem-solving. Discuss any experience you have with digital payment solutions or process enhancements that could improve customer experience.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the key responsibilities and qualifications mentioned in the job description. Explain how your background and leadership style make you a great fit for the Regional Income Manager role at Sage Homes.
How to prepare for a job interview at Sage Homes
✨Understand the Housing Sector
Make sure you have a solid grasp of the housing crisis in England and how Sage Homes is addressing it. Familiarize yourself with their approach to affordable housing and be ready to discuss how your experience aligns with their mission.
✨Showcase Your Leadership Skills
As a Regional Income Manager, you'll lead a team. Be prepared to share examples of how you've successfully managed teams in the past, focusing on your ability to drive performance and foster a positive work environment.
✨Demonstrate Financial Acumen
Since the role involves income collection and financial wellbeing, be ready to discuss your experience with budgeting, financial tracking, and any relevant regulatory compliance. Highlight your analytical skills and how you've used data to improve services.
✨Emphasize Customer-Centric Approach
Sage Homes values excellent customer service. Prepare to talk about how you've supported vulnerable customers in the past and your strategies for promoting tenancy sustainment and building trust within communities.
