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- Tasks: Onboard clients, advise on platform use, and drive customer growth.
- Company: MoEngage is a leading customer engagement platform trusted by top global brands.
- Benefits: Work remotely, enjoy a dynamic team environment, and tackle exciting challenges.
- Why this job: Join a passionate team and make an impact in the tech world with innovative solutions.
- Qualifications: 3+ years in client management, SaaS experience, and strong communication skills required.
- Other info: Be part of a company handling over a billion messages daily.
The predicted salary is between 43200 - 72000 £ per year.
Location: London, England, United Kingdom MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers. MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution. For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023. Job Description Onboard closed leads with Integration support Be the point of contact for Accounts and be responsible for the growth of the customer Advise clients on the most effective ways to use the MoEngage Platform Be a Product Evangelist, consulting the top internet companies on their growth. Skills 3+ years of experience with clients or managed accounts, across Technical, Presales, Technical Account Management Understanding of the Mobile Ecosystem & App Marketing. Previous experience in Success or Support Engineer role for a SaaS company is a plus. SaaS and B2B experience is a must. Ability to understand customer requirements and see how MoEngage can add value in various ways. Take ownership of the relationship post-sales and grow the customer Champion the product and be an evangelist Empathy – Needed in any client facing role, also important for working with other teams. Strong written and verbal communication skills Perks Work at Scale and challenge yourself Work with a smart team which grew up in the Mobile First world Why Join Us! At MoEngage, we are passionate about our team and technology – see below to know more about us. Life@MoEngage Tech@MoEngage #VibeAsOneTribe @Moengage We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team. Apply to this job #J-18808-Ljbffr
Contact Detail:
MoEngage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - EU
✨Tip Number 1
Familiarise yourself with the MoEngage platform and its features. Understanding how the platform integrates customer data and enhances engagement will allow you to speak confidently about its benefits during interviews.
✨Tip Number 2
Network with current or former employees of MoEngage on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss your experience with SaaS and B2B environments. Be ready to share specific examples of how you've successfully managed client relationships and driven customer success in previous roles.
✨Tip Number 4
Showcase your understanding of the mobile ecosystem and app marketing trends. Being able to discuss current industry developments will demonstrate your expertise and passion for the field, making you a more attractive candidate.
We think you need these skills to ace Senior Customer Success Manager - EU
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Senior Customer Success Manager position at MoEngage. Tailor your application to highlight relevant experience in customer success, SaaS, and account management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 3+ years of experience with clients or managed accounts, particularly in Technical Account Management or similar roles. Use specific examples to demonstrate how you've successfully advised clients and grown customer relationships.
Showcase Communication Skills: Since strong written and verbal communication skills are crucial for this role, ensure your application is well-written and free of errors. Consider including a brief example of how you've effectively communicated with clients or teams in the past.
Express Your Passion: MoEngage values passion for technology and teamwork. In your cover letter, convey your enthusiasm for the company’s mission and how you can contribute to their goals. Mention any relevant experience in the mobile ecosystem or app marketing to strengthen your application.
How to prepare for a job interview at MoEngage
✨Understand the MoEngage Platform
Before your interview, make sure you have a solid understanding of the MoEngage platform and its features. Familiarise yourself with how it helps brands engage with customers and the specific tools it offers, such as MoEngage Analytics and MoEngage Personalize.
✨Showcase Your Customer Success Experience
Highlight your previous experience in customer success or account management roles. Be prepared to discuss specific examples of how you've helped clients achieve their goals and how you can apply that knowledge to help MoEngage's customers grow.
✨Demonstrate Empathy and Communication Skills
Since empathy is crucial in client-facing roles, be ready to share instances where you've successfully navigated challenging customer interactions. Also, practice articulating your thoughts clearly, as strong communication skills are essential for this position.
✨Prepare Questions About the Company Culture
MoEngage values a passionate and smart team environment. Prepare thoughtful questions about the company culture and team dynamics to show your interest in being part of their community and how you can contribute to their success.
