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- Tasks: Join our team as a Service Controller, managing customer bookings and delivering top-notch service.
- Company: Octane Recruitment specializes in automotive and engineering roles across the UK.
- Benefits: Enjoy a competitive salary, training opportunities, and a supportive team environment.
- Why this job: Be part of a state-of-the-art workshop with growth potential and a focus on customer satisfaction.
- Qualifications: Previous motor trade experience as a Service Advisor or HGV service controller is required.
- Other info: Full UK driving license is a must; applications are confidential.
The predicted salary is between 24000 - 36000 £ per year.
Service Controller Location: Leeds Salary: up to £30,000 basic per annum plus other company benefits Hours: 39 hours per week, Monday to Friday Ref –27258 We are recruiting an experienced Service Controller for our client’s leading supplier workshop in Leeds. This is an exciting opportunity for a Service Controller to join a state-of-the-art workshop, great team, and site that offers training & promotion opportunities. For this customer-facing Service Advisor opportunity, you must have experience preferably within a car dealership Service department as a service advisor or Service controller, or in a commercial / HGV workshop. Service Controller role: • This Service controller position entails dealing with the customer as they wish to book work into the workshop. • Delivering high levels of customer service, you will find their requirements and advice on cost, time scale, and what exactly will happen. • This customer controller role is within a busy Workshop that requires someone who can deal with the volumes while delivering a high standard of customer service. • Dealing with invoices and preparing estimates • Maintaining control of parts in the service department • Deliveries • Warranty returns. Service Controller requirements: • The right individual must have previous motor trade experience as a Service Advisor or Aftersales Advisor. / HGV service controller • Excellent customer service • Upsell ability • Must hold a Full UK driving licence If you have any further questions then please submit your application so we can discuss the opportunity and your CV. Please note all applications will be strictly confidential and we won’t send your CV out without talking with you first. Consultant – Zoe Schofield Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter. Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments
Service Controller employer: Octane Recruitment
Contact Detail:
Octane Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller
✨Tip Number 1
Make sure to highlight your previous experience in a car dealership or HGV workshop during the interview. This will show that you understand the specific demands of the role and can hit the ground running.
✨Tip Number 2
Prepare to discuss examples of how you've delivered excellent customer service in the past. Think of specific situations where you went above and beyond to meet customer needs, as this is crucial for the Service Controller position.
✨Tip Number 3
Familiarize yourself with common service department processes, including invoicing and parts management. Being knowledgeable about these areas will demonstrate your readiness for the role and your ability to manage the workflow effectively.
✨Tip Number 4
Showcase your upselling skills by preparing some strategies or examples of how you've successfully upsold services or products in previous roles. This will be a key aspect of your responsibilities as a Service Controller.
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in the motor trade, particularly as a Service Advisor or in a similar role. Emphasize your customer service skills and any upselling experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle busy workshop environments. Mention specific examples from your past roles that demonstrate your skills.
Highlight Relevant Skills: In your application, clearly outline your skills related to invoice handling, preparing estimates, and maintaining control of parts. These are crucial for the Service Controller role.
Follow Up: After submitting your application, consider following up with a polite email to express your continued interest in the position. This shows initiative and enthusiasm for the role.
How to prepare for a job interview at Octane Recruitment
✨Showcase Your Customer Service Skills
As a Service Controller, delivering high levels of customer service is crucial. Be prepared to share specific examples from your past experiences where you successfully handled customer inquiries or resolved issues.
✨Demonstrate Your Motor Trade Knowledge
Since the role requires motor trade experience, brush up on relevant terminology and processes related to car dealerships and workshops. Showing that you understand the industry will set you apart.
✨Prepare for Upselling Scenarios
Upselling is an important part of the role. Think of situations where you successfully upsold services or products in the past, and be ready to discuss your approach and the outcomes.
✨Be Ready to Discuss Time Management
The position involves dealing with high volumes of work while maintaining quality service. Prepare to talk about how you prioritize tasks and manage your time effectively in a busy environment.
