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- Tasks: Support customers with software and hardware issues as a 1st line agent.
- Company: Join a pioneering SaaS company with over 30 years of experience in workforce management.
- Benefits: Enjoy a salary of £25,000 - £30,000, 22 days holiday plus your birthday off.
- Why this job: Kickstart your tech career in a supportive team with great progression potential.
- Qualifications: Ideal for graduates with 6 months experience or those with 2 years in desktop support.
- Other info: Work from the Wembley office 5 days a week.
The predicted salary is between 25000 - 30000 £ per year.
Technical Support SpecialistStandout opportunity for a Technical Support Specialist to join a top-tier US law firm, widely recognised as one of the most desirable places to work. You\’ll be part of a fast-paced, high-performing environment, working alongside market-leading professionals at the top of their game.Salary to £46,000Office based in Central LondonTremendously generous benefits including 30 days holiday09:30-17:30 working hoursThis firm leverages the best IT professionals to deliver world-class service, from applications and infrastructure to around the clock user service and support, focusing on operational excellence, reliability, security, and value.Technical Support Specialist Key Responsibilities:Provide deskside, remote, and regional second-line IT support to firm personnel, ensuring timely resolution of hardware, software, and communication issuesLog and manage incidents and service requests in the firm’s service management system, escalating recurring issues and problems as neededInstall, test, and deploy software and hardware in line with firm standards, including PC imagingAdminister the IT team’s shared inbox and calendar for effective communication and schedulingProcure IT equipment and manage inventory in accordance with firm policyProvide support to other European offices, including occasional travel and out-of-hours coverageParticipate in a rotating shift pattern and be available for on-call, weekend, and overtime work as requiredTechnical Support Specialist Skills & Requirements: At least 2 years of IT experience in a similar role within a law firmStrong technical skills across Windows OS, Office 365, imaging tools, remote access, and call logging systemsExposure to the firm’s software environment (e.g. Windows 10/11, Litera Compare, NetDocuments, Zoom Workplace, ServiceNow, SCCM, Citrix, GlobalProtect VPN)Solid knowledge of desktop hardware and peripherals and experience supporting mobile devices (e.g. iPads, iPhones, Android)
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Familiarise yourself with the company's software and hardware solutions. Understanding their products will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common software and hardware issues. Being able to quickly identify and resolve problems will set you apart as a candidate who can hit the ground running.
✨Tip Number 3
Practice your communication skills, both verbal and written. As you'll be the first point of contact for customers, being clear and concise in your explanations will be crucial in providing excellent support.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any roles in technical support or customer service. Emphasise your problem-solving skills and any specific software or hardware knowledge you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your interest in SaaS and how your background aligns with the responsibilities of the Technical Support Specialist position.
Highlight Communication Skills: Since excellent verbal and written communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with customers and team members.
Showcase Problem-Solving Abilities: Include specific instances where you've successfully resolved technical issues or provided exceptional customer service. This will help illustrate your capability to handle the responsibilities outlined in the job description.
How to prepare for a job interview at LinkedIn
✨Showcase Your Communication Skills
As a Technical Support Specialist, you'll need excellent verbal and written communication skills. During the interview, make sure to articulate your thoughts clearly and listen actively. Practice explaining technical concepts in simple terms, as this will demonstrate your ability to communicate effectively with customers.
✨Demonstrate Problem-Solving Abilities
Prepare for the interview by thinking of examples where you've successfully resolved issues in previous roles or during your studies. Highlight your problem-solving process and how you approach troubleshooting, as this is crucial for a support role.
✨Familiarise Yourself with the Company’s Products
Research the company's software and hardware solutions before the interview. Understanding their products will not only show your interest but also allow you to discuss how you can contribute to their customer support efforts more effectively.
✨Emphasise Teamwork and Interpersonal Skills
Since the role involves working within a team, be prepared to discuss your experiences collaborating with others. Share examples that highlight your interpersonal skills and how you’ve contributed to a positive team environment in past roles.
