SCC Senior Delivery Manager

Employer: NHS North West London ICB

Employer type: NHS

Site: NHS North West London ICB

Town: London

Salary: £61,927 – £68,676 Inclusive of HCA per annum

Salary period: Yearly

Closing: 16/03/2025 23:59

Interview date: 26/03/2025

SCC Senior Delivery Manager

NHS AfC: Band 8a

Job overview

Are you an operational leader, with strong communication and prioritising skills? If so, we would love the opportunity to hear from you.

The NWL System Coordination Centre supports the local implementation of the national OPEL framework (Operational Pressures Escalation Levels), which aims to assess emergency pressures across the NWL ICS, understand local system action to provide assurance and escalation where additional support is required. The operating model of the System Coordination Centre has a collaborative and supportive approach to all providers of care (local authority, primary care, community, mental health and acute) to ensure NWL best manages emergency pressures.

Main duties of the job

The post holder will be managing the day-to-day NWL System Coordination Centre management function, ensuring effective implementation of the agreed NWL surge management framework. There will be an expectation for the individual to understand performance systems within NWL and also to work collaboratively with colleagues across NWL. The NWL System Coordination Centre operates across a 7-day working week, including bank holidays; therefore, the requirement would be for the post holder to work within a rota system to ensure the 7-day working week is maintained.

The post will be responsible to the Head of Performance and Planning and accountable to the Assistant Director of Planning and Performance.

Any applicant must demonstrate strong communication and relationship-building skills and have the ability to work under pressure.

Working for our organisation

NHS North West London Integrated Care Board (NHS NWL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in eight boroughs across North West London: Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Royal Borough of Kensington and Chelsea, and Westminster.

The local population is large and diverse, with a wide range of health and care needs that are evolving all the time. Working with our partners including Councils, NHS provider Trusts, GPs, and voluntary and community organisations, we plan and allocate NHS resources to deliver a wide range of services including urgent and emergency care, mental health, primary care, elective hospital services, and community care.

Working for us, you can help ensure that our residents and patients have access to the right services when they need them and assist them in taking greater care of their own health to ensure they live longer, healthier lives.

To do this we will:

1. Improve outcomes in population health and healthcare
2. Reduce inequalities in health outcomes, experience, and access
3. Enhance productivity and better value for money
4. Support broader social and economic development within our area

We’re proud of our staff and the contribution they make and are committed to developing their knowledge and skills in a supportive, inclusive, and values-led organisation.

Detailed job description and main responsibilities

For more information on the detailed job description and main responsibilities for this role, please read the job description and person specification document provided on this advert.

Person specification

Knowledge, Training and Experience

• Operational knowledge of System, Emergency Department and General and Acute flow.
• Educated to master’s level or equivalent level of experience of working at a senior level in a specialist area.
• Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master’s level equivalent.
• Evidence of post qualifying and continuing professional development.
• Must have an understanding of the background to and aims of current healthcare policy in London and appreciate the implications of this on engagement.
• Should have an appreciation of the relationship between NHS England and individual provider and commissioning organisations.

Communication Skills

• Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
• Negotiate on difficult and controversial issues including performance and change.

Analytical

• Problem-solving skills and ability to respond to sudden unexpected demands.
• Ability to analyse complex facts and situations and develop a range of options.
• Takes decisions on difficult and contentious issues where there may be a number of courses of action.
• Strategic thinking – ability to anticipate and resolve problems before they arise.

Planning Skills

• Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
• Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects.

Management Skills

• Must be able to prioritise own work effectively and be able to direct activities of others. Experience of managing and motivating a team and reviewing performance of the individuals.

Physical Skills

• Working knowledge of Microsoft Office with intermediate keyboard skills.

Equality and Diversity

• Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems for London.

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