Waiting List Coordinator

Waiting List CoordinatorHours – 40 hours per week Salary – £25,396 per annumACES is a pioneering independent provider of NHS ophthalmic care in the community and patient care is at the heart of everything we do.We have been providing NHS eye care since 2005 and will be expanding in 2024 and beyond. We provide a range of services including cataract surgery, YAG laser treatment, glaucoma treatment, oculoplastics and general ophthalmology.The ACES team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.This culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.Role PurposeThe post holder will contribute to the administrative function, actively assisting the multi-professional team in the provision of a quality service. They will assist in the ongoing administration of the department, booking of appointments/surgery, coordination of the care pathway and management of waiting lists.Main Duties and ResponsibilitiesWork with the Administration Manager to schedule all incoming referralsLiaise with MDT team, local services, patients etc. making and receiving phone calls to schedule patients’ appointmentsUndertake all the administration required for patient appointments/surgery; booking on the systemSupport the management of waiting lists; involves adding patients to the waiting list, scheduling appointments and liaising with the relevant clinical staffUse and maintain records for all patientsLiaise with professional and clinical staff within the service to discuss queries and action as requiredRespond to enquiries by telephone or visitors to the service. Offer information when requested and, where possible and appropriate, take action to respond to queries directlyUndertake general office and clerical tasks, e.g. taking calls, processing referrals, scanning and photocopyingUndertake other duties as necessary to support the smooth running of the service and as requested by your managerTo be the first point of contact for all telephone calls and enquiriesPlease apply now by uploading your CV.This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.ACES is an equal opportunities employer.