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- Tasks: Be the go-to tech advisor for key clients and help them grow.
- Company: Join Focus Group, a top UK provider of essential business tech since 2003.
- Benefits: Enjoy flexible working, industry-leading commissions, and exclusive discounts.
- Why this job: Make an impact with clients while developing your skills in a supportive culture.
- Qualifications: Bring your tech background and communication skills; experience is a plus!
- Other info: Passion and potential matter more than experience—apply now!
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Technical Account Manager
Reporting to: Head of IT Sales
Location: Any UK Office (Hybrid / Flexible Working)
Salary: up to £50k with OTE – £85k – £100k
About Us:
Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK.
Job Purpose:
The Technical Account Manager (TAM) works directly with our key clients as a key technical advisor and customer advocate, responsible for managing and growing assigned accounts. The TAM will work closely with the Business Development Managers, Pre-sales and Technical Consultants to propose and design solutions to meet customer requirements and their business needs.
Responsibilities:
- Identify opportunities for upselling and cross-selling additional services and solutions to the customer.
- Work with pre-sales team to develop proposals and presentations to meet the customers’ requirements.
- Attend meetings with customers to determine technical and business requirements.
- Provide technical solutions in a professional manner and to agreed timeframes.
- Sell technical solutions to the customer with professionalism and enthusiasm.
- Provide accurate and timely management information, including pipeline reports and KPI’s.
- Produce compelling sales proposals/commercial and high-level technical documentation.
- Interface with the pre-sales, delivery & project team to ensure smooth transition from Sale to Delivery.
- Conduct regular meetings with clients to review service performance and discuss upcoming needs.
- Develop and maintain strong relationships with assigned clients.
- Act as the primary commercial point of contact for clients, addressing their technical needs and concerns.
- Advise clients on best practices, IT strategies, and technology trends.
- Assist in the development of IT roadmaps and strategic plans aligned with clients’ business goals.
- Ensure the continued quoting and renewal of customer re-occurring services including Support Contract Renewal.
Skills:
- Relevant technical background, ideally within an MSP environment.
- Solid technical understanding of core product sets including M365, Azure, AVD, Windows Server, and associated storage/hardware solutions.
- Outstanding communication and interpersonal skills.
- Solid understanding of Cyber technologies.
- Experience in designing and delivering technical solutions in SME to Enterprise businesses.
- Full drivers licence and willingness to travel to client sites.
- Experience in producing high-quality commercial proposals.
- Ability to cope under pressure and prioritise work accordingly.
- Customer-focused mindset.
- Proven track record in managing and growing client accounts.
- Strong organizational skills and attention to detail.
Desired Skills:
- Experience in an IT or Telecom Managed Service environment.
- Relevant vendor or industry qualifications.
- Active Microsoft certification.
Key Benefits Include:
- Industry leading commission structure.
- Excellent progression, learning and development potential.
- Regular socials in a welcoming, inclusive environment.
- Lucrative bonus and incentive schemes.
- Pension & Benefits Platform with Exclusive Discounts.
Our Values:
- Respect: Treat colleagues and customers with respect.
- Integrity: Uphold the highest standards of honesty and fairness.
- Teamwork: Engage and collaborate with colleagues and partners.
- Ambition: Determination to be the best that we can be.
Don’t let the requirements hold you back! We value passion, potential, and a willingness to learn just as much as experience.
At Focus Group you can be proud of what you do and feel a true part of the team.
We welcome all applications and if you struggle to apply online, please contact us for a chat.
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Technical Account Manager employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarize yourself with the core product sets mentioned in the job description, such as M365, Azure, and Windows Server. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Technical Account Managers in similar industries. They can provide valuable insights into the role and may even refer you to open positions at Focus Group.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed and grown client accounts in the past. Highlighting your customer-focused mindset and ability to upsell will set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in IT and Cyber technologies. Being able to advise clients on best practices and emerging technologies will showcase your expertise and commitment to their success.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Technical Account Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in managing client accounts, technical solutions, and any specific technologies mentioned, such as M365 or Azure. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully managed client relationships and delivered technical solutions in the past.
Highlight Your Technical Skills: In your application, emphasize your technical background and any relevant certifications. Discuss your understanding of core product sets and how you can leverage this knowledge to benefit the company and its clients.
How to prepare for a job interview at Focus Group
✨Showcase Your Technical Knowledge
As a Technical Account Manager, it's crucial to demonstrate your understanding of core products like M365, Azure, and Windows Server. Be prepared to discuss how you've used these technologies in past roles and how they can benefit potential clients.
✨Prepare for Client-Focused Scenarios
Expect questions that assess your ability to manage client relationships and address their technical needs. Prepare examples of how you've successfully upsold or cross-sold services in previous positions, highlighting your customer-focused mindset.
✨Communicate Clearly and Professionally
Outstanding communication skills are essential for this role. Practice articulating complex technical solutions in a way that is easy for clients to understand. This will showcase your ability to act as a key technical advisor.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you've handled challenging situations in the past, especially under pressure. Highlight your organizational skills and attention to detail, as these are vital for managing multiple client accounts effectively.
