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- Tasks: Welcome guests at night, ensure their comfort, and assist with hotel operations.
- Company: Join Novotel London Excel, a leading hospitality brand focused on memorable guest experiences.
- Benefits: Enjoy perks like complimentary hotel stays, discounts, and a pension scheme.
- Why this job: Be part of a passionate team dedicated to guest satisfaction and personal growth.
- Qualifications: Fluency in English and prior customer service experience are essential.
- Other info: Experience the guest perspective with a complimentary one-night stay.
The predicted salary is between 24000 - 36000 £ per year.
Our mission at Novotel London Excel is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
As our next Night Auditor, you will:
- Be the ‘face of Novotel London Excel’, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Assist in the general running of the hotel at night and support other departments to set up for the next day.
- Be an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel’s services.
- Undertake night audits and hotel safety checks to ensure everyone in our hotel is safe and looked after.
- Be confident in all aspects of guest relations, receiving and recognizing all guests, including those who require special attention.
To help you navigate your role, and support your success, you will be trained in all front of house related functions and the safety of the property and people.
To ensure you can best welcome and care for our guests, you will need to be fluent in English and have sufficient experience in a customer service role.
Understanding things from our guest’s perspective is key, so while you are settling into your new role, we will arrange a one-night stay for you to experience this first hand.
Ready to discover more? Get in touch with us. We would love to hear from you.
Qualifications
- Prior experience working with Opera or a related system is preferable
- Prior experience running the night audit
- Fluency in English
- Similar or equivalent experience preferred
- Telephone and guest relations etiquette and skills
- Must have the Right to Work in the UK
Additional Information
What will you get?
Having great people involves great rewards! As an employee of Accor, you will be part of a world-leading hospitality brand, offering many other perks such as:
- Pension Scheme
- Service Charge
- A Discount Card to be used in Accor Hotels Worldwide
- Complimentary stays in UK hotel (Bonus Breaks Vouchers – subject to availability and T&C)
- Training & Development
- Additional holidays with service
- Recommend a friend scheme
- Employee Advisory Service
- … And much more!
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Night Auditor, London employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor, London
✨Tip Number 1
Familiarize yourself with the Opera system or similar hotel management software. Since prior experience with these systems is preferred, having a solid understanding will give you an edge during the interview.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to guest relations, which is crucial for the Night Auditor position.
✨Tip Number 3
Practice your English communication skills, especially in a hospitality context. Being fluent and confident in your interactions will help you connect with guests and make them feel welcome during their stay.
✨Tip Number 4
Research Novotel London Excel and its values. Understanding the hotel's mission to create memorable moments for guests will allow you to align your answers with their expectations during the interview process.
We think you need these skills to ace Night Auditor, London
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Night Auditor position. Understand the key responsibilities and qualifications required, such as experience with Opera and customer service skills.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any previous roles that involved night audits or similar responsibilities. Make sure to emphasize your fluency in English and any specific skills related to guest relations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the importance of guest relations. Mention how you can contribute to creating memorable moments for guests at Novotel London Excel.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at TN United Kingdom
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Your Guest Relations Skills
Prepare to discuss your experience with guest relations, especially how you handle special requests or difficult situations. Highlight your ability to empathize with guests and ensure their comfort and satisfaction.
✨Familiarize Yourself with Night Audit Procedures
Since prior experience running the night audit is preferred, brush up on the key responsibilities involved. Be ready to explain your understanding of night audits and how you ensure accuracy and safety during your shifts.
✨Practice Your English Communication
Fluency in English is essential for this role. Practice speaking clearly and confidently about your experiences and skills. Consider doing a mock interview with a friend to enhance your communication skills.
