Trade Sales Manager

What You\’ll Be Doing Leading the Sales Desk Oversee the daily operation of the sales desk, ensuring best-in-town service and smooth running of all activities Drive the implementation of the store\’s sales plan, aligning the team to deliver against key sales and margin targets Champion customer service excellence across the team, meeting service level agreements for in-person and telephone support Maximise upsell opportunities and ensure strong product promotion, including monthly offers and direct orders Driving Commercial Success Lead the team to meet store profitability and margin targets through sound commercial decisions Manage the quote bank and Customer Contact platform, supporting the team to improve conversion rates and achieve sales goals Understand and respond to local customer needs, developing effective business-to-business relationships Monitor customer accounts, identify growing members, and work with the team to grow new business and retain key clients Empowering and Developing the Team Line manage the trade sales team-defining and assigning tasks, managing performance, and coaching for improvement Inspire and motivate your team daily, creating a culture of collaboration, trust, and personal accountability Support the life cycle of a colleague, including active recruitment Operational Leadership & On-Duty Responsibility Act as the most senior leader in store when required, taking responsibility for store-wide operations Key holder responsibilities including opening/closing the store, cash handling, vehicle/plant monitoring Service & Store Culture Lead by example-creating a positive department culture aligned with our core values Promote the use of internal systems for communication, learning, and store operations Rewards & Benefits At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here\’s what you\’ll enjoy when you join our team: Work-Life Balance & Extras Colleague Discount – Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements. Holiday Buy Scheme – Purchase extra holiday and spread the cost over 12 months. Paid Volunteer Leave – Take time off to give back to a cause close to your heart. Enhanced Family Leave Pay – Extra support for maternity, paternity, adoption, and fertility treatments. Free Breakfast – Start your day right with access to our in-store and office pantries. Apprenticeships & Career Development – Learn, grow, and take your career to the next level. Refer a Friend Bonus – Know someone great? Earn a bonus when they join our team! Financial Benefits Enhanced Pension Scheme – We match every 1% above the statutory 5% that you contribute. EarlyPay – Access your earned wages before payday when you need them. Profit-Based Bonus Scheme – We work hard and celebrate success with quarterly and yearly bonuses. ShareSave Scheme – Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder. Retail & Leisure Discounts – Save on groceries, restaurants, cinema tickets, theme parks, utilities and more! Health & Wellbeing Health Cash Plan – We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP. Employee Assistance Programme – Free and confidential support, including counselling, financial guidance, and legal advice. Life Assurance – Protection for your loved ones should the unexpected happen. Gym Discounts – Save up to 25% at hundreds of health clubs nationwide. Cycle to Work Scheme – Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier! About Us Looking to build a career with a company that\’s proud to support the nation\’s tradespeople? At Selco Builders Warehouse, we\’re always on the lookout for enthusiastic, down-to-earth individuals who bring a positive, team-first attitude to everything they do! We\’re a well-established name in the industry with a strong store network across the UK-and we\’re continuing to invest in our people, our business, and our future. It\’s a busy, fast-paced environment where no two days are the same, but you\’ll be surrounded by great colleagues and backed by a superb reward and benefits package. We\’re committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive-regardless of background or experience. Health and Safety remains our top priority, and we\’ll always support our colleagues in doing their best work, safely. TPBN1_UKTJ