Quality Assurance Manager

In this role you will initiate, implement, and lead change management strategies within the Quality function and Oceaneering. You will actively contribute to the strategic planning of the business based on customer requirements and feedback, risk management, cost of poor quality (COPQ), process metrics, non-conformance analysis, internal audits, and other key performance indicators of the business unit’s processes. You will connect key drivers to the organization’s business and financial goals, analyze business challenges and identify resolutions, and leverage staffs’ strengths to optimize team effectiveness.

Duties & Responsibilities

1. Manage portfolio of prioritized quality initiatives
2. Assist with the design and implementation of policies, procedures, and performance standards to achieve stated goals, objectives and strategies
3. Implement risk management process which encompasses business processes, product, or service-related risk
4. Champion root cause analysis for major quality incidents, communicate lessons learned, and oversee implementation of corrective actions
5. Develop and manage controlled processes that are based upon items deemed Critical to Quality (CTQ) and Critical to Process (CTP) to meet customer requirements
6. Coordinate with business segment leaders to achieve established quality, financial, and other performance metrics
7. Assist business with ensuring compliance with certifications and standards required for execution of projects and services to meet customer requirements
8. Identify key emerging standards and regulatory changes that may impact the delivery of projects and services to meet customer requirements
9. Establish standard quality codes and documentation requirements for new products
10. Ensure early sensing, positioning, and ongoing compliance with customer requirements
11. Collect and analyze Quality Metrics including voice of customer and make recommendations for improvement based on results
12. Coordinate with business leaders to understand the quality support needed at critical Bid and Proposal Opportunities, Project Reviews, Stage Gate Reviews, Design Reviews
13. Facilitate business segment Quality Management Reviews (QMRs) and assist with regional and site level QMRs
14. Use data and metrics to assist in improving overall customer service
15. Create and implement methods to monitor and evaluate customer feedback, issues, and rate satisfaction
16. Respond quickly to customer needs and resolve problems to their satisfaction
17. Identify external trends that are likely to shape the wants and needs of customers in the near future
18. Work with business segments to identify and eliminate process waste
19. Support internal audit program by participation in execution of audits
20. Identify barriers to change and implement strategies to overcome them
21. Execute change and clearly communicates organizational value
22. Write management and technical reports

Supervisory Responsibilities

This position has no supervisory responsibilities.

Reporting Relationship

Director, Quality Solutions

Qualifications

REQUIRED

1. Minimum 5 years’ relevant supervisory experience
2. 5-10 years’ related experience and/or training; or equivalent combination of education and experience
3. 8+ years’ experience in process improvement, quality management, or supplier management with an emphasis in process improvement
4. Clear understanding of what a robust QMS is and how to drive implementation into business process
5. Understanding of and experience using data analysis tools (e.g., root cause analysis, Pareto charts, etc)
6. 5-10 years’ relevant auditing experience
7. Knowledge of ISO9001, ISO17020 & ISO17025
8. Strong conflict management and leadership skills; demonstrated ability to lead people and get results through others

DESIRED

1. Previous work experience in oil & gas, automotive, or medical device field preferred
2. HNC/Diploma, preferably in QA or related field
3. Ability to think logically when gathering and analyzing information, designing, and testing solutions to problems, and formulating plans
4. Ability to interpret and use data to make logical choices and changes to optimize products and processes
5. Ability to objectively analyze and evaluate information and facts to produce actionable insights
6. Experience with data analysis tools (root cause analysis, Pareto charts, etc.)
7. Understanding of basic statistical tools
8. Understanding of measurement limitations in accuracy and repeatability
9. Technical acumen, compliance knowledge, and process-based thinking
10. Knowledge of quality management systems and principles
11. Knowledge of industry practices and standards
12. Knowledge of DMAIC
13. Knowledge of root cause analysis tools, kaizen facilitation events, continuous improvement, and leadership tools
14. Ability to utilize Quality Data Systems to provide meaningful data to business leaders to drive improvement and align with strategic direction

Knowledge, Skills, Abilities, and Other Characteristics

1. Excellent active listening skills with a collaborative mindset
2. Ability to communicate and present to all levels within the organization
3. Strong problem solving and conflict resolution skills

Working Conditions

This position is considered OFFICE WORK which is characterized as follows:

1. Occasional travel will be required
2. Almost exclusively indoors during the day and occasionally at night
3. Occasional exposure to airborne dust in the workplace
4. Work surface is stable (flat)

Physical Activity/Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is considered LIGHT work.

Closing Statement

We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company.

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