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- Tasks: Join us as a Retail Shop Associate, delivering exceptional customer experiences and achieving sales goals.
- Company: Equinox is a leading luxury lifestyle brand focused on Movement, Nutrition, and Regeneration.
- Benefits: Enjoy competitive pay, complimentary club membership, and exclusive perks on our services.
- Why this job: Be part of a dynamic team that values health, fitness, and personal growth in a vibrant community.
- Qualifications: Customer service experience preferred; must be hardworking, organised, and ready to learn.
- Other info: Flexible part-time hours available; perfect for students looking to make an impact.
The predicted salary is between 15600 - 24000 £ per year.
OUR STORY
We are a company with integrated luxury and lifestyle offerings centered on Movement, Nutrition and Regeneration. In addition to Equinox, our other brands, Blink, Pure Yoga, SoulCycle, Furthermore, and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Within our portfolio of brands, we have more than 200 locations within every major city across the United States in addition to London, Toronto, & Vancouver.
OUR CODE
We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details . We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next . Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company.
If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.
Job Description
We are looking for energetic, creative, and enthusiastic Retail Shop Associates to join the Equinox team at its state-of-the-art Kensington Location. This is a great position for a candidate looking to make a significant impact in a growing and dynamic organization.
The Shop Associate provides a total and unparalleled customer experience to all visitors Equinox and Shop visitors. The Shop Associate takes direction from the Shop MOD on business strategy and action plans to ensure maximum productivity and compliance with all company policies and procedures. The Shop Associate also assists with the timely and accurate completion of operational tasks.
Responsibilities
Responsibilities include, but are not limited to the following:
Sales & Service
- Achievement of assigned monthly sales goals (individual contribution to total monthly store goal)
- Ensure an unparalleled customer experience for all visitors to The Shop and to Equinox
- Maintain knowledge of all club and Shop services, programs and products
Operational Excellence
- Understands and upholds all loss prevention and inventory management policies on a consistent basis
- Ensures personal comprehension of all communication and training materials, and assists Shop MOD with timely/accurate completion of all assigned operational tasks
Product & Presentation
- Assists Shop MOD to ensure that The Shop is reflective of the company brand standards; i.e., through assisting with execution of merchandising and marketing direction, and through adherence to The Shop dress code
- Maintains excellent housekeeping and organizational standards on sales floors, at cash wraps and in stockrooms
Professional Dimension
- Builds effective relationships and partnerships with fellow employees, colleagues, supervisors and clients
- Maintains working knowledge of happenings and general standards and practices outside of The Shop, in other departments to encourage camaraderie and team spirit
- Complies with and enforces all company policies and procedures; embraces and supports company initiatives
- Communicates clearly and effectively at all levels with both tact and diplomacy
Qualifications
To successfully perform in this role, the individual should meet the following minimum requirements and qualifications:
- The ability to take direction
- Experience in a customer service business; preferably in retail
- Hardworking and diligent, possessing both honesty and personal integrity
- Excellent time management, organizational, problem solving and communication skills
- Ability to utilize new techniques and ideas
- Be available to work a varied schedule, based on the needs of our unique retail business
Additional Information
AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:
- We offer competitive salary, benefits, and industry leading commission opportunities for club employees
- Complimentary Club membership
- Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at
All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United Kingdom.
Seniority level
- Not Applicable
Employment type
- Part-time
Job function
- Wellness and Fitness Services
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Contact Detail:
Equinox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Shop Associates, Kensington
✨Tip Number 1
Familiarise yourself with Equinox's brand values and mission. Understanding their focus on high performance living and community will help you align your responses during interviews, showcasing how you embody these principles.
✨Tip Number 2
Demonstrate your passion for health and fitness. Share personal experiences or stories that highlight your commitment to a healthy lifestyle, as this resonates well with the company culture and can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Think of specific examples where you went above and beyond to create an exceptional experience for customers, as this role heavily emphasises providing unparalleled service.
✨Tip Number 4
Network with current employees or visit the Kensington location if possible. Engaging with the team can give you insights into the work environment and expectations, making you more prepared and informed during the application process.
We think you need these skills to ace Retail Shop Associates, Kensington
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Equinox's values and mission. Highlight your passion for high performance living and how you align with their community-focused approach in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service and retail. Emphasise any achievements related to sales goals or customer satisfaction to demonstrate your capability to contribute to the team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention specific examples of how you've provided excellent customer experiences in the past and how you can bring that to Equinox.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Equinox
✨Show Your Passion for Health and Fitness
Since the company values high performance living, make sure to express your enthusiasm for health and fitness during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle, as this aligns with the company's mission.
✨Demonstrate Customer Service Skills
As a Retail Shop Associate, providing an unparalleled customer experience is key. Prepare examples of how you've successfully handled customer interactions in the past, showcasing your ability to create positive experiences and resolve issues effectively.
✨Understand the Brand and Its Values
Familiarise yourself with Equinox and its other brands. Be ready to discuss how their values resonate with you and how you can contribute to maintaining the brand's standards. This shows that you are not just looking for any job, but are genuinely interested in being part of their community.
✨Prepare Questions for Your Interviewers
Having thoughtful questions prepared demonstrates your interest in the role and the company. Ask about team dynamics, opportunities for growth, or how they measure success in the Retail Shop. This will help you gauge if the company is the right fit for you as well.
