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- Tasks: Lead the team at Edwalton Golf Centre, ensuring top-notch customer service and facility usage.
- Company: Join Lex Leisure, a growing leader in leisure activities committed to community engagement.
- Benefits: Enjoy competitive pay, generous leave, free gym membership, and discounts on various services.
- Why this job: Be part of a friendly atmosphere while enhancing your skills and making a social impact.
- Qualifications: Experience in golf, hospitality, or leisure management is essential for this role.
- Other info: Flexible hours with opportunities for career progression and personal development.
The predicted salary is between 28800 - 43200 £ per year.
This is an outstanding career opportunity with a market leader committed to providing a diverse and meaningful range of leisure and culture-related activities for the local communities in which we serve. Edwalton Golf Centre includes a full length 9 hole golf course, a 9 hole par 3 golf course, practice range, clubhouse, indoor golf studio and function facilities. The centre encompasses everything the newcomer, occasional or established golfer needs as well as being committed to the wider community for both leisure and social purposes. Edwalton is renowned for its relaxed, tranquil and friendly atmosphere, and is now recruiting for a Duty Manager.
If you’ve got golf, hospitality or leisure experience in a Duty Manager or supervisory position then we’d love to hear from you, reporting to the Centre Manager at Edwalton you will play a vital role in our leadership team. Following the extension of the contract for Glendale Golf to manage Edwalton Golf Centre until 2027, along with the completion of an investment programme to upgrade the facilities, the focus is now on growing golf participation and overall usage of the Centre in order to improve financial performance.
The role is based on a 40 hour a week contract, working morning, lates and weekends. There may be a requirement for holiday and sickness cover also as necessary.
The Opportunity
We are looking for a Duty Manager to join the team at Edwalton Golf Centre. A specific focus of the role will be to ensure high standards of customer service and satisfaction are delivered whilst enhancing safe and enjoyable usage of the facilities. The post holders will ensure that the service provided meets the requirements of the client as defined within the service specification as well as consistently driving the commercial performance for the centre. This position will allow you to develop your skills and reputation whilst enhancing safe and enjoyable usage of the facilities. Leading business recovery post national enforced lockdowns with the aim to further increase usage and profitability. To ensure the highest possible standards of health & safety and customer care are delivered consistently.
The Person
- Will be able to gain acceptance and respect from clients and the teams involved.
- Will be able to build strong relationships with customers, clients and employees.
- Will be able to communicate at different levels of the organisation, both listen and direct.
- Will be able to meet the demands of the role by working additional hours when required.
- Will be able to demonstrate clear identification with all customer requirements.
- Will be able to maintain and be committed to good employee relations and deliver quality training.
What can Lex Leisure offer you?
- Competitive salary
- Generous annual leave
- Free gym membership for you and a nominated person
- Employee health cash plan
- Employee discount portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending
- Cycle to Work scheme
- Pension Scheme
- Company sick pay
- Career progression
- Training and development
Lex Leisure is a well established business that is continuously growing. Successful applicants can look forward to joining a company that can offer career prospects and believes in investing in its people.
How to Apply
Please apply with a letter of application and CV to: (url removed) If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process and we reserve the right to end the closing date earlier than advertised. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.
Closing Date 31st June 2025
About Lex Leisure
Lex Leisure seeks to operate leisure venues on a commercial basis with a view to generating a surplus that can be used for our principal objective of supporting those who are disabled, physically or mentally or who require support or bespoke care plans to stay physically active. Lex Leisure, working with key partners, wants to empower disabled people to take a more active role in all aspects of sport and physical activity and for our facilities to be more inclusive and to provide a greater range of sporting opportunities for disabled people.
We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.
Duty Manager employer: Lex Leisure
Contact Detail:
Lex Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the specific services and facilities offered at Edwalton Golf Centre. Understanding the unique aspects of the centre will help you demonstrate your knowledge during interviews and show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Lex Leisure or Edwalton Golf Centre. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Duty Manager position.
✨Tip Number 3
Highlight any relevant experience in customer service and team leadership during your interactions with the hiring team. Be prepared to share specific examples of how you've successfully managed teams or improved customer satisfaction in previous roles.
✨Tip Number 4
Stay updated on trends in the leisure and hospitality industry, particularly those related to golf and community engagement. This knowledge can help you discuss innovative ideas for increasing participation and enhancing the customer experience during your interview.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the Duty Manager position. Highlight your relevant experience in golf, hospitality, or leisure management, and explain how it aligns with the values and goals of Edwalton Golf Centre.
Showcase Leadership Skills: In your CV, emphasise any previous supervisory roles or leadership experiences. Provide specific examples of how you have successfully managed teams, improved customer service, or driven commercial performance in past positions.
Highlight Customer Service Experience: Since the role focuses on high standards of customer service, include details about your experience in delivering exceptional service. Mention any relevant training or certifications that demonstrate your commitment to customer satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread both your cover letter and CV. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Lex Leisure
✨Know the Company and Its Values
Before your interview, take some time to research Edwalton Golf Centre and Lex Leisure. Understand their commitment to community engagement and inclusivity, as well as their focus on customer service. This knowledge will help you align your answers with their values.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll be part of the leadership team. Be prepared to discuss your previous experiences in supervisory roles, highlighting how you've successfully led teams, resolved conflicts, and improved customer satisfaction in past positions.
✨Showcase Your Customer Service Experience
Customer service is key in this role. Prepare examples of how you've gone above and beyond to ensure customer satisfaction in previous jobs. Discuss specific situations where you turned a negative experience into a positive one.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios related to health and safety, customer complaints, or team management, and prepare to explain how you would handle them effectively.
