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- Tasks: Support customers and agents, ensuring top-notch service and resolving queries efficiently.
- Company: HomeLet is a leading UK tenant referencing and insurance provider with over 30 years of experience.
- Benefits: Enjoy perks like extra holidays, discounts, wellness support, and a company pension scheme.
- Why this job: Join a friendly team where your ideas matter and you can make a real impact in the rental market.
- Qualifications: No specific qualifications required; just bring your motivation and passion for customer service.
- Other info: Work in a supportive environment with opportunities for personal growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Join our friendly and supportive customer service team. Are you looking for a role where your voice matters, your ideas are heard, and your growth is supported? At HomeLet, we are on a mission to make renting easier for everyone involved - tenants, landlords, and letting agents. We are proud to deliver great customer service and are looking for caring, motivated people to join us.
With over 30 years of experience, HomeLet is one of the UK's top tenant referencing and insurance providers. We are part of the PIB Insurance Group, based in Lincoln, with a team of over 300 passionate colleagues. Together, we support the UK's busy rental market and have helped over a million tenants in the last three years. We pride ourselves in providing fast, accurate, and reliable products to tenants, landlords, and letting agents.
Main Purpose of the Role:
- Providing customer support to all existing agents across all the Barbon agents to retain and grow the customer base.
- Be the first line of contact for all customers, ensuring that the customer comes first and is at the heart of everything we do by taking pride in delivering customer resolutions and outstanding levels of customer service.
- Deliver a best-in-class level of service driven by ownership and clear communications to agents, keeping them active and engaged with us as their partner of choice.
- Develop and maintain good working relationships with all customers.
- Identify growth opportunities for the Customer Development team that drives a consistent and sustained increase in sales of our key product range across our customer base.
- Manage incoming enquiries via both telephone and all channels for existing customers.
- Take ownership and accountability to provide appropriate solutions to customers within agreed timeframes.
- Ensure SLAs are met and customers feel they are receiving a best-in-class service.
- Follow and complete a robust contact strategy and issue resolution process where required.
- Work closely with the CDM and Sales Operations team to build strong relationships to deliver a seamless service to our customers.
- Be accountable for the retention of all customers by following the agreed retention strategy.
- Complete accurately on the CRM system to record activity and progress while ensuring customer details are kept up to date and accurate.
- Complete accurately all Sales Insurance Complaints and grumbles, investigating and resolving queries and issues raised.
- Ensure breaches are raised correctly and dealt with through to satisfactory closure.
- Escalate any key risks and issues to the management team.
- Demonstrate a detailed knowledge of current market conditions in the lettings industry.
- Ensure compliance with regulations and procedures as laid down by the FCA.
Benefits:
- Annual option to buy additional holidays.
- Death in service benefit x4 salary.
- Company pension scheme.
- Enhanced maternity & paternity leave.
- Benefits portal offering discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel, and many more.
- Employee welfare benefits including financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, and more.
- Volunteering day.
- Free parking.
Customer Success Executive employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarise yourself with the lettings industry and current market conditions. Understanding the challenges and trends in this sector will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved customer issues in the past. Be ready to discuss specific situations where you took ownership and delivered outstanding service.
✨Tip Number 3
Network with professionals in the customer service and lettings sectors. Attend relevant events or join online forums to connect with others, which can provide insights and potentially lead to referrals for the role.
✨Tip Number 4
Research HomeLet and its values thoroughly. Understanding their mission and how they support tenants, landlords, and letting agents will allow you to align your answers with their goals during the interview process.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Success Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples of how you've successfully resolved customer issues in the past and how you can contribute to HomeLet's mission.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or related fields. Use quantifiable achievements to demonstrate your impact, such as improving customer satisfaction scores or increasing retention rates.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at LinkedIn
✨Show Your Customer-Centric Attitude
As a Customer Success Executive, it's crucial to demonstrate your commitment to customer satisfaction. Share examples from your past experiences where you went above and beyond to resolve customer issues or enhance their experience.
✨Understand the Company’s Mission
Familiarise yourself with HomeLet's mission to make renting easier for everyone. During the interview, express how your values align with theirs and how you can contribute to their goal of delivering outstanding customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Prepare by thinking of specific scenarios where you successfully managed customer queries or complaints, highlighting your approach and the outcomes.
✨Highlight Your Teamwork Skills
Since the role involves working closely with various teams, be ready to discuss your experience in collaborative environments. Share instances where you built strong relationships with colleagues to achieve common goals, particularly in customer service contexts.
