B&Q Trade Point Customer Advisor Apprentice - London

As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.

Communication skills – Team Working – Problem Solving – Working with customers

Personal qualities

The ability to work towards the B&Q Values and Behaviours – Together, Curiosity, Simplicity, Humility, Excellence., Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English

• Company pension

• Employee discount

Full job description

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

Daily roles and responsibilities will include –

Understanding our traders;

• Identify the key difference between trade and retail customers and engage with them accordingly

• Take ownership of my TradePoint members, understand their needs, and always do the best for them

• Through conversation and ownership, I understand their business needs

• Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)

Marketing consent –

• Clearly understand the benefits for my TradePoint members to give marketing consent

• Confidence in explaining the benefits and gaining consent from my members

Recruitment –

• Understand the recruiments for new members to join TradePoint and implement these during recruitment

• Confidence in approaching and discussing the TradePoint proposition with any new potential member

Set Up –

• Create a clear, tidy and simple shopping journey for my members

• Consistently operate to the current trading and POS plan

Service –

• Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day

• Engage in conversation whenever possible to drive stronger relationship and understand my member’s needs

• Understand future and current jobs, to ensure I can recommend the best products and services to assist them

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;

• UK Notional hourly rate £12.21 per hour (plus an extra £0.54 per hour, store specific location allowance)

• An award-winning pension scheme

• ShareSave options

• 6.6 weeks holiday

• Employee Assistant Programme

• Shopping discounts

• Colleague wellbeing benefits

Lifetime Training

2 Larch Drive, Gunnersbury Avenue, London W4 5QL

Apprenticeship, 2 Larch Drive, Gunnersbury Avenue, London W4 5QL, 2 Larch Drive