Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to hero for customer queries via live chat and email.
- Company: Zinc is revolutionising data ownership in hiring with a fresh perspective.
- Benefits: Enjoy 24 days holiday, early finish Fridays, and a £1200 annual benefits allowance.
- Why this job: Join a dynamic team focused on creating delightful user experiences and making a real impact.
- Qualifications: Strong communication skills, emotional intelligence, and adaptability are key.
- Other info: Experience exciting company retreats and social events while working in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
Customer Support Executive
Department: Customer Success
Employment Type: Full Time
Location: Zinc – London
Compensation: £30,000 / year
Description
As a Customer Support Executive, you’ll be at the heart of Zinc’s user experience, ensuring every interaction leaves our customers feeling supported, reassured, and valued.
You’ll be the first line of support, handling queries via live chat and email, and working behind the scenes to ensure background checks are completed smoothly and efficiently. Whether you’re troubleshooting an issue, guiding a user through the platform, or liaising with third-party providers, your goal is simple: deliver an exceptional, frictionless experience.
At Zinc, no two days are the same, some days you’ll be deep in problem-solving, other days you’ll be juggling multiple customer queries at speed. But at the core of it all? Creating meaningful, delightful experiences that make our users’ lives easier.
A natural problem solver – You enjoy breaking down complex issues into simple, actionable steps.
A people-first mindset – You know that support is more than just answering questions—it’s about creating experiences that build trust.
Tech-savvy – You’re comfortable navigating digital tools and helping others do the same.
A strong written communicator – You can explain things clearly, concisely, and with warmth.
Resilient & adaptable – You thrive in a fast-moving environment where priorities can shift.
Detail-oriented – You take pride in accuracy and efficiency, ensuring your work is completed to a high standard.
Key Responsibilities
Be the first line of support – Jump into action as the go-to hero for user queries via live chat & email, ensuring swift, accurate, and helpful responses.
Act as a voice of reassurance – Handle complex & sensitive customer queries with patience, empathy, and clarity, providing solutions that leave users feeling calm & confident.
Own operational processes – Work behind the scenes to ensure candidates’ background checks are completed flawlessly & efficiently.
Manage escalations with third-party providers – Be the connector, working with external partners to resolve missing information or issues while keeping users in the loop every step of the way.
Champion speed & delight – Keep Zinc ahead of the game by meeting SLAs, all while delivering a seamless, warm, and WOW-worthy experience.
Identify improvements – Keep a keen eye on recurring issues and collaborate with the team to streamline and enhance support processes.
Deliver meaningful interactions – Go beyond just solving problems, making every user feel heard, valued, and empowered to succeed.
Skills, Knowledge and Expertise
Soft Skills
High Emotional Intelligence – You’re able to give and receive feedback with honesty and care & understand customer needs to respond thoughtfully.
Clear Communicator – Strong short-form writing skills are essential for quick, concise messaging.
Adaptable – Comfortable switching tones and approaches depending on the audience and working in a dynamic company.
Thrive Under Pressure – You stay focused and effective in a dynamic, fast-paced environment.
Organisation – Ability to stay on top of different software, tabs, and incoming queries.
Time Management – Skill in prioritising large volumes of customer queries efficiently.
Technical Proficiency – Ability to adapt to and operate different software systems.
Data Management – Accurately enter data and update dashboards to keep information correct and on track.
What we offer
Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring.
- 24 days holiday + Bank Holidays + your birthday off
- £1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Yearly company retreat to Serbia
- Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to MoreHappi coaching
- Company socials, quarterly team socials, Free Monday lunches
- Nursery workplace benefit scheme (Yellownest)
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries
#J-18808-Ljbffr
Contact Detail:
Zinc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Familiarise yourself with Zinc's products and services. Understanding the platform inside out will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the company during any discussions.
✨Tip Number 2
Practice your problem-solving skills by simulating common customer issues. This will prepare you for the fast-paced environment and help you respond to queries with confidence and clarity, which is crucial for a Customer Support Executive.
✨Tip Number 3
Showcase your emotional intelligence in interactions. Be prepared to discuss how you've handled difficult customer situations in the past, as this will highlight your ability to empathise and build trust with users.
✨Tip Number 4
Get comfortable with various digital tools and software that are commonly used in customer support roles. Being tech-savvy will not only make your job easier but will also impress the hiring team at Zinc.
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support. Emphasise skills like problem-solving, communication, and adaptability, as these are crucial for the role at Zinc.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how you can contribute to creating delightful user experiences. Mention specific examples of how you've handled customer queries effectively in the past.
Showcase Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear, concise, and free of errors. Use a friendly tone that reflects your people-first mindset.
Highlight Technical Proficiency: Mention any experience with digital tools or software systems that you have used in previous roles. This will demonstrate your tech-savviness and ability to adapt to Zinc's operational processes.
How to prepare for a job interview at Zinc
✨Show Your Problem-Solving Skills
As a Customer Support Executive, you'll need to demonstrate your ability to break down complex issues. Prepare examples of past experiences where you successfully resolved customer queries or technical problems, highlighting your thought process and the steps you took.
✨Emphasise Your People-First Mindset
Zinc values a people-first approach, so be ready to discuss how you've created positive experiences for customers in previous roles. Share stories that showcase your empathy, patience, and ability to build trust with users.
✨Demonstrate Your Communication Skills
Strong written communication is key for this role. Practice explaining complex concepts in simple terms. During the interview, focus on being clear and concise in your responses, and don't hesitate to show warmth in your tone.
✨Prepare for a Fast-Paced Environment
Zinc operates in a dynamic setting, so be prepared to discuss how you handle pressure and adapt to changing priorities. Share examples of how you've managed multiple tasks or queries efficiently while maintaining high standards.
