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- Tasks: Support daily IT operations, assist staff and customers, and manage system maintenance.
- Company: Join a leading Specialist IT Distribution company with a focus on innovation.
- Benefits: Competitive salary based on experience, with growth opportunities and supportive work culture.
- Why this job: Gain hands-on experience in IT support while working with cutting-edge technology and a dynamic team.
- Qualifications: Minimum 18 months of relevant experience; no specific product knowledge required but advantageous.
- Other info: Opportunity to work on development projects and enhance your skills in a collaborative environment.
The predicted salary is between 30000 - 42000 £ per year.
IT Support Desk Engineer role working for a Specialist IT Distribution market leader, supporting daily runnings of internal systems, supporting staff and customers, and with opportunities for growth. The candidate should be comfortable and capable in responding to 1st and 2nd line support requests as a minimum baseline. Minumum 18 Months experience in relevant role or industry, no specific product or vendor experience or knowledge is required, but knowledge of the below product areas would be advantageous to your application: HPE & Aruba Product Portfolio Fortigate Windows Server and Endpoint OS Linux OS 3CX Platform SQL Basic Salary offering will reflect any previous experience, qualifications, and ability. Typical Responsibilities will include: * Provide IT and networking support to all staff for both hardware and applications * Liaise with external support, partners, and contractors where necessary * Monitor core systems function and report findings or action resolution as applicable by level of experience, and assist in general company systems maintenance * Provide Pre and Post Sales support and advise to the Sales team and Customers * Assist in, or manage, development projects as appropriate by level of experience * Perform RMA (returned product) testing, and inbound stock quality checks and testing * Identifying when a knowledge gap exists, and recommending training as applicable
IT Support Desk Engineer employer: The Change Organisation
Contact Detail:
The Change Organisation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Desk Engineer
✨Tip Number 1
Familiarize yourself with the HPE & Aruba Product Portfolio, as well as Fortigate and SQL basics. Even if you don't have direct experience, showing that you understand these technologies can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience in providing 1st and 2nd line support. Be ready to discuss specific scenarios where you successfully resolved issues, as this demonstrates your problem-solving skills.
✨Tip Number 3
Prepare to talk about your experience with both Windows Server and Linux OS. Employers appreciate candidates who can navigate different operating systems, so be sure to mention any relevant projects or tasks you've handled.
✨Tip Number 4
Show enthusiasm for growth opportunities within the company. Research the company’s culture and values, and be ready to express how you align with them and how you see yourself contributing to their success.
We think you need these skills to ace IT Support Desk Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of the IT Support Desk Engineer position. Familiarize yourself with the key areas mentioned in the job description, such as providing IT support, liaising with external partners, and monitoring core systems.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 18 months of experience in a similar role. Even if you don't have specific product knowledge, showcase your ability to handle 1st and 2nd line support requests and any relevant skills you possess.
Tailor Your Application: Customize your application materials to reflect the specific requirements of the job. Mention any familiarity with HPE & Aruba products, Fortigate, Windows Server, Linux OS, or SQL, even if it's basic knowledge.
Show Enthusiasm for Growth: Express your eagerness for growth opportunities within the company. Highlight any past experiences where you took initiative in learning new skills or managing projects, as this aligns with the company's focus on development.
How to prepare for a job interview at The Change Organisation
✨Show Your Technical Skills
Be prepared to discuss your experience with IT support, especially in handling 1st and 2nd line support requests. Highlight any specific tools or systems you've worked with, even if they don't match the exact products listed.
✨Demonstrate Problem-Solving Abilities
Employ examples from your past roles where you successfully resolved technical issues. This will showcase your ability to think critically and act efficiently under pressure.
✨Communicate Clearly
Since the role involves liaising with staff and external partners, practice explaining technical concepts in simple terms. Good communication is key in IT support.
✨Express Willingness to Learn
Mention your eagerness to expand your knowledge, especially regarding the HPE & Aruba Product Portfolio and other technologies mentioned. This shows that you're proactive and committed to professional growth.
