IT Operations Lead - Hybrid - Central London - salary up to £ 60,000 pa

IT Operations Lead – Hybrid – Central London – salary up to £ 60,000 pa

Role : IT Operations Lead

Location : Central London

Duration : Full time & permanent – Hybrid

Salary : up to £ 60,000 pa

Our client has an exciting opportunity for an IT Operations Lead. This role will be London-based but will support a global workforce. This position is full time and permanent and will be hybrid (2/3 days in the office per week). The role will involve extensive stakeholder networking and support for global teams.

Duties may include (but are not limited to):

• Strong organization, prioritization, and time management skills to help balance the broad scope of this role.
• Experience managing the provision of IT support across the whole spectrum of IT, ideally within a start-up/SME, problem-solving autonomously while keeping key stakeholders informed.
• Experience supporting Salesforce, Windows 10, Microsoft Office, server administration, network administration, cyber security, and risk, as well as being comfortable learning new systems and software as needed.
• Experience of vendor management – raising service requests and seeing through to resolution.
• Knowledge of IT Asset Lifecycle/Management.
• Experience managing and delivering IT projects to meet business requirements.
• Understanding of the ITIL lifecycle.
• Experience of IT policy design and adherence, maintaining parent company and external minimum standards.
• Effective communication skills with the ability to translate technical requirements into layperson language and a talent for building effective working relationships with clients, peers, and external providers.
• 1st & 2nd Line support.
• New starter IT setup.
• Working closely with our parent company who provide our network, servers, and software centrally.
• Supporting UK and Global workforce.
• Project support & management – IT Change and upgrade projects, new system implementation.
• Support throughout the employee lifecycle – mobile & IT.
• Managing all client risk assessment requests, responding appropriately and collating information from other internal subject matter experts.
• Owning and updating the internal Risk Process Manual, summarising it for clients and proactively providing recommendations to improve it.
• Scheduling and carrying out monitoring checks to comply with client requirements.

The client’s core technology includes: Active Directory, M365 and EAC/Exchange Online, Windows 10, Windows Server 2016, Microsoft Office, OneDrive, Teams, Zoom, MDM and iOS, ServiceNow, SharePoint Online, Salesforce, networking using DHCP/DNS, cabling, patching ports and switches, KeepItSafe Cloud backup & restore, BIOS/PXE/USB boot laptop imaging, Command Prompt, Batch file scripting, TeamViewer Remote Support, RDP. Other key technology includes: Slack, AirWatch/VMWare Workspace ONE, Mimecast email archiving, Lenovo laptops, Dell servers, vulnerability scanning, Dell VRTX, iDRAC, Cisco VC/Rooms, PowerShell, SQL Server, VPN, Access Control management.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Research Services and Financial Services

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