Day Concierge

Vacancy: Day Concierge Location: North London Salary: £28,800 per annum Hours/Days: Saturday to Monday 8am – 8pm We are seeking a reliable and dedicated Day Concierge to work for modern development of circa 500 + residential apartments in North London. This is an exciting opportunity for an experienced Day Concierge looking to work at a development that prides itself on using modern software technology to manage the day to day operations of the Development. Key Responsibilities The Day Concierge shall; * Meet and greet the residents and answer enquiries by telephone * Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover. * Ensure that the highest levels of customer care and service are maintained at all times. * Deal effectively with complaints, take the correct action and remain courteous at all times. * Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit. * Ensure effective security of residents and the building at all times including the smooth running of car parking facilities. * Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behavior, calling the police if necessary. * Report any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. * Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. The issuing of all parcels/registered mail with a correct record. * Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. * Be responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken, whilst on duty * Proactively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems. * Assist the House Manager/Directors with any other reasonable duties as requested. * Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events. * Conduct weekly flushing of vacant flats water systems including toilets, taps, dishwashers and washing machines etc Candidate specification: All applicants for this Night Concierge role must meet the following criteria; * Have a minimum of 2 years experience as a Day Concierge within a residential or hotel environment * Live no further than a 45 minute commute door to door from Finsbury Park * Have good IT skills, including the use of tablets, laptops, building management software, email and microsoft word packages * Have excellent written and verbal english language skills * Be articulate, well spoken and a good communicator * Be able to problem solve and remain calm under pressure * Have excellent personal presentation * Be positive, naturally helpful, and a proactive deliverer of 5 star customer service Due to the high volume of applications for this Day Concierge position, all successful applicants will be contacted within 7 working days from the date of their initial application