Retail Implementation Specialist, London

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Retail Implementation Specialist, London

Client:

Post Office

Location:

London, United Kingdom

Job Category:

Retail

EU work permit required:

Yes

Job Reference:

29a04cd96000

Job Views:

82

Posted:

13.02.2025

Expiry Date:

30.03.2025

Job Description:

Summary

Salary: Competitive plus great benefits
Grade: 3B
Reporting Line: Retail Implementation Manager
Contract Type: Permanent
Location: National/Hybrid
Closing Date: 2nd August 2024

What to expect

As the Retail Implementation Specialist, you will play a key role in supporting the successful implementation of retail initiatives and projects across branches and partners. This includes new and change activity across products/services, supporting the end-to-end planning and ‘last mile’ delivery of activity in line with the Air Traffic Control process.

Reporting to the Retail Implementation Manager, you will work closely with cross-functional teams on the rollout of new initiatives, products, and services, ensuring they are delivered seamlessly and effectively across the Post Office branch network right first time, across all channels (Independent, Directly Managed and Strategic Partners).

Working collaboratively with key stakeholders across various internal functions, this role requires planning, communication and influencing skills, alongside an understanding of the retail and postal services landscape.

What we can do for you

Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:
• 25 days annual leave
• Generous pension contribution
• Access to Benenden Healthcare
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

At Post Office our commitment to embracing diversity extends beyond just words, we actively foster an inclusive workplace culture that values the unique perspectives and contributions from all colleagues. We believe that Equity, Diversity, and Inclusion is not only important but essential to our success and growth; our priority is building a business that represents the communities we serve across the nation. We are an equal opportunity employer, and we embrace our employees’ differences; Post Office wants people from all walks of life working here and we welcome your application. That’s how we build Everybody’s Business.

What you’ll need to succeed

To be successful in this role you will need to have experience in Project Management, Product Management or Process Improvement. In addition you will possess:
• Experience delivering multi-channel communications
• Strong written and verbal communication skills
• Excellent stakeholder engagement skills
• Experience in Project Management or Planning would be of benefit
• Good commercial acumen

About us

Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that’s constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.

Whilst there is much work to be done, we’re looking for people ready to think differently in tackling the challenges ahead – people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you’re inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.

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