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- Tasks: Manage collections, allocate cash, and resolve payment issues with customers.
- Company: Join a dynamic team focused on minimizing aged debt and enhancing customer relationships.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth.
- Why this job: This role offers the chance to make a real impact while developing your finance skills.
- Qualifications: Solid credit control experience and strong communication skills are essential.
- Other info: Ideal for those who thrive on challenges and want to contribute to team success.
The predicted salary is between 36000 - 60000 £ per year.
Senior Credit Controller
Up to £38,000 per annum
Watford- Hybrid
This role supports the daily operations of a fast-paced Credit & Collections function. A key focus of the role is managing credit risk and accurately completing collection processes, regular risk reviews, and maintaining security bonds are essential to limiting bad debt.
KEY RESPONSIBILITIES:
- Prepare and release the weekly collections file accurately and on schedule.
- Perform daily cash banking, posting, allocation, and reconciliation tasks.
- Liaise regularly with our debt collection partner, ensuring weekly files are shared and tracked.
- Conduct weekly exposure reviews, reporting on key movements.
- Use available tools and data to manage and mitigate bad debt risk.
- Monitor financial alerts and respond to any indicators of change.
- Review credit reports and make decisions in line with credit policies.
- Proactively chase outstanding debts via email, phone, and SMS.
- Provide backup support to the Credit Control team by handling inbound calls, resolving queries, and addressing disputes.
- Ensure final balances are accurate and processed promptly.
- Year-on-year reduction in bad debt.
- Security bonds processed in line with policy-both returned and retained.
- Timely cash posting and full monthly reconciliation of general ledger balance sheets.
- Proactive monitoring and mitigation of credit risk and exposure.
KEY ATTRIBUTES:
- Experience in a high-volume, call-handling environment.
- Minimum 3 years\’ experience in a Credit Controller or similar role.
- Proven experience working with debt and credit agencies.
- Excellent written and verbal communication skills.
- Proficiency with SAP and other enterprise systems (e.g., ES).
- Ability to thrive under pressure while maintaining accuracy.
- Strong problem-solving skills and exceptional organisational abilities.
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Senior Credit Controller employer: Investigo
Contact Detail:
Investigo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Credit Controller
✨Tip Number 1
Familiarize yourself with common credit control practices and tools. Understanding the nuances of managing a high-volume ledger will give you an edge in discussions during the interview.
✨Tip Number 2
Brush up on your dispute resolution skills. Be prepared to share specific examples of how you've successfully resolved payment issues in the past, as this is a key responsibility of the role.
✨Tip Number 3
Showcase your communication skills by practicing how you would explain complex billing issues to customers. Clear communication is essential for maintaining relationships and resolving disputes.
✨Tip Number 4
Demonstrate your organizational and time management skills by preparing a plan for how you would prioritize tasks in a busy credit control environment. This will show that you can thrive under pressure.
We think you need these skills to ace Senior Credit Controller
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your solid experience in Credit Control and any relevant finance experience. Use specific examples from your past roles that demonstrate your ability to manage high-volume ledgers and resolve disputes.
Showcase Communication Skills: Since strong communication skills are crucial for this role, include examples of how you've effectively communicated with customers to resolve payment issues. Highlight any successful outcomes from these interactions.
Demonstrate Organisation & Time Management: Provide examples that showcase your strong organisation and time management skills. Mention any tools or methods you use to stay organized, especially when managing collections and cash allocation.
Express Your Passion for the Role: Convey your enthusiasm for making a difference and delivering outcomes in your application. Share why you enjoy challenges and how you thrive in a fast-paced environment, aligning your passion with the company's objectives.
How to prepare for a job interview at Investigo
✨Showcase Your Credit Control Experience
Be prepared to discuss your previous experience in credit control, especially with high-volume ledgers. Highlight specific examples where you successfully managed collections and resolved disputes.
✨Demonstrate Strong Communication Skills
Since effective communication is key in this role, practice articulating how you've handled customer interactions in the past. Share instances where you maintained or repaired relationships with clients.
✨Prepare for Dispute Resolution Scenarios
Anticipate questions related to dispute resolution. Think of challenging situations you've faced and how you navigated them, including the recommendations you provided to customers.
✨Highlight Your Organizational Skills
Discuss your time management strategies and how you prioritize tasks, especially when monitoring shared inboxes and managing multiple accounts. This will show your ability to thrive under pressure.
