People Service Coordinator (12 Month FTC)

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love.

In the Coordinator, People Services role, you’ll be responsible for providing a world-class service to the UK region. You’ll do this by delivering a proactive and customer-focused service through providing effective operational support, guidance, and advice to our managers and employees on a wide variety of People areas, including operational effectiveness, policy and process.

In this role, you’ll be a vital part of our People Services team, ensuring a smooth and positive experience for our employees in the UK. You’ll work closely with our Departmental People Partners to provide support and contribute to the efficient operation of our HR processes. As we continue to grow and evolve, you’ll have opportunities to learn and develop your HR skills.

Remit And Responsibilities

• Maintain positive working relationships with regional counterparts, People CoE’s, collaborating with Departmental People Partners.
• Serve as the first point of contact for employees and managers seeking People related assistance.
• Oversee the Freshservice ticketing system “People Service Desk”, triaging and assigning tickets, tracking progress, and identifying opportunities to improve the employee experience.
• Answer ‘tier 1’ People queries from employees, providing high quality advice and guidance across the full remit of HR, escalating queries when needed to the correct people pillar SME or Departmental People Partner and recording the response to inform future responses.
• Providing visa and immigration support for Checkout.com employees.
• Coordinating with our external immigration vendor and internal stakeholders.
• Assist with ad hoc audit requests, providing timely responses by gathering and organising relevant documentation.
• Work closely with regional counterparts to ensure seamless delivery of key People Services shared duties.
• Collaborating with AI tooling to streamline and efficiently handle first-line queries, ensuring faster response times and improved customer support.
• Support the Regional People Partner and the UK region with relevant data points, including but not limited to; engagement, exit, people services desk data.
• Become a subject matter expert of People tools such as Fresh Service, Workday, etc.
• Support the Regional People Partner with people related projects.

Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role.

Qualifications

• Bachelor's degree in Human Resources, Psychology, Business or any other related field preferred.
• Demonstrable experience as a People Coordinator in a fast-paced, global start-up environment ideally in the Tech industry.
• Experience with ticketing platforms (e.g., Freshservice) and/or HRIS systems (e.g., Workday) is a plus.
• Comfortable working with data, using tools like Workday and Google sheets to track key metrics and generate reports to support People processes.
• Exhibit a growth mindset, always seeking ways to improve processes and effectively communicate ideas and solutions with the team #BetterEveryDay.
• Have a #CustomerFirst mindset, constantly looking at how we can solve for our customer and create the best experience possible.
• Have strong attention to detail, ability to prioritize, deal with competing demands and execute at pace.
• Show resilience, adaptability and a willingness to commit to change initiatives.
• A demonstrated ability to practise a high level of confidentiality.

If you don’t meet all the requirements but think you might still be right for the role, please apply anyway. We’re always keen to speak to people who connect with our mission and values.

We believe in equal opportunities. We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.