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- Tasks: Assist customers with queries and ensure exceptional service throughout their cruise experience.
- Company: Join a multi award-winning cruise company celebrating 11 years of success in the travel industry.
- Benefits: Enjoy fully remote work options and the chance to be part of a passionate team.
- Why this job: Be part of a dynamic culture focused on customer satisfaction and travel excellence.
- Qualifications: Strong communication skills and previous travel sector experience preferred.
- Other info: This role is Monday to Saturday, 9.30am to 6pm, UK-based candidates only.
The predicted salary is between 28800 - 43200 £ per year.
Calling all cruise professionals! My client has a fabulous opportunity for customer service professionals to join a multi award-winning cruise company and become part of their success story! Now celebrating 11 years, the company has achieved phenomenal success from its passion for the travel industry and its award-winning people.
As a Concierge Service Administration Agent you will work closely with the Customer Service Manager and the rest of the department, to manage and ensure the customers receive the high level of service. You will have excellent attention to detail and have a passion for delivering exceptional customer service through multiple communication channels as well as travel experience. This is a Monday to Saturday role 9.30am to 6pm. Fully remote working for the right candidate with cruise experience.
Roles and Responsibilities:- Responding to customers pre and post book queries via email and live chat facilities.
- Contacting customers pre-departure to identify any pre-departure queries and ensure customer is ready for departure.
- Completing post booking calls to review the holiday experience and provide feedback to the Customer Service manager on any improvements needed.
- Completing post booking administration; Invoicing, Balance payment collections.
- Working independently and as a team to deliver exceptional service to our customers.
- Any other management request to support the customer experience.
- A good communicator with excellent verbal and written skills.
- Take a genuine and caring interest in the customer to support in service delivery.
- Proficient computer skills with the ability to use Microsoft Office Suite.
- Take ownership of your own development to build on product knowledge and keep up to date with the latest service trends and standards.
- Previous product experience in the travel sector is preferred.
UK based candidates need only apply.
Cruise Customer Service employer: Travel Trade Recruitment Limited
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cruise Customer Service
✨Tip Number 1
Familiarise yourself with the cruise industry and the specific company you're applying to. Understanding their services, values, and customer service approach will help you tailor your conversations and demonstrate genuine interest during interviews.
✨Tip Number 2
Brush up on your communication skills, especially for live chat and email interactions. Practising how to respond to common customer queries can give you an edge in demonstrating your ability to handle customer service scenarios effectively.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed customer queries or feedback in previous roles. This will highlight your capability to deliver exceptional service, which is crucial for this position.
✨Tip Number 4
Network with professionals in the cruise and travel industry. Engaging with others in the field can provide insights into the company culture and expectations, and may even lead to referrals that could strengthen your application.
We think you need these skills to ace Cruise Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the travel industry. Emphasise any previous roles where you managed customer queries or provided support, as this will resonate with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the travel industry. Mention specific experiences that demonstrate your attention to detail and ability to communicate effectively across different channels.
Highlight Relevant Skills: In your application, clearly outline your communication skills, proficiency with Microsoft Office, and any experience you have in the travel sector. Use examples to illustrate how you've successfully supported customers in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Show Your Passion for Travel
Make sure to express your enthusiasm for the travel industry during the interview. Share any personal experiences or stories that highlight your love for cruising and how it has shaped your understanding of customer service in this sector.
✨Demonstrate Communication Skills
Since the role involves responding to customer queries via email and live chat, be prepared to showcase your verbal and written communication skills. You might be asked to role-play a customer interaction, so practice articulating your thoughts clearly and professionally.
✨Highlight Attention to Detail
Attention to detail is crucial in this role. Prepare examples from your past experiences where your meticulous nature led to positive outcomes, whether in customer service or administration tasks. This will show that you can manage bookings and inquiries effectively.
✨Be Ready to Discuss Teamwork
The job requires working both independently and as part of a team. Think of instances where you successfully collaborated with others to achieve a common goal. This will demonstrate your ability to contribute positively to the team dynamic while also taking ownership of your responsibilities.
