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- Tasks: Provide tech support for Mac devices and troubleshoot issues.
- Company: Join a creative agency with a potential for permanent employment.
- Benefits: Enjoy hybrid working in vibrant Central London.
- Why this job: Be part of a dynamic team while enhancing your tech skills.
- Qualifications: 3+ years experience with Mac systems and strong problem-solving skills required.
- Other info: Opportunity for growth and development in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
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Robert Half is currently engaging with a creative agency that is looking to recruit a contract Mac support engineer for an initial 3-6 month period with a view to going permanent.
Role:
- Provide technical support and troubleshooting assistance to clients using Mac devices.
- Install, configure, and maintain Mac operating systems and software applications.
- Diagnose and resolve hardware and software issues on Mac devices.
- Set up, configure and deploy Mac devices, including peripherals and network connections.
- Collaborate with clients to understand their IT requirements and provide tailored solutions.
- Document support activities, including resolutions and recommendations, for future reference.
- Stay updated on the latest Mac operating systems, software applications, and technologies.
- Assist in the development and implementation of IT policies and procedures related to Mac support.
Responsibilities:
- 3+ years experience as a Mac Support Engineer
- In-depth knowledge of Mac operating systems, including macOS and iOS.
- Proficiency in troubleshooting hardware and software issues on Mac devices.
- Experience with Mac deployment and management tools, such as Jamf Pro.
- Strong communication and interpersonal skills, with the ability to work effectively with clients.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and prioritise tasks in a fast-paced environment.
- Relevant certifications, such as Apple Certified Support Professional (ACSP), are a plus.
Company:
- 3-6 month contract with a potential to go permanent
- Hybrid working Central London
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.
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Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mac Support Engineer
✨Tip Number 1
Familiarise yourself with the latest macOS and iOS updates. Being knowledgeable about the newest features and troubleshooting methods will show your commitment to staying current in the field, which is crucial for a Mac Support Engineer.
✨Tip Number 2
Gain hands-on experience with deployment tools like Jamf Pro. If you can demonstrate your ability to set up and manage Mac devices effectively, it will significantly boost your chances of landing the job.
✨Tip Number 3
Practice your communication skills. As a Mac Support Engineer, you'll need to explain technical issues to clients clearly. Role-playing scenarios with friends or colleagues can help you refine this skill.
✨Tip Number 4
Network with professionals in the industry. Attend tech meetups or online forums related to Mac support. Building connections can lead to referrals and insider information about job openings, including those at StudySmarter.
We think you need these skills to ace Mac Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Mac Support Engineer. Focus on your in-depth knowledge of macOS and iOS, and include specific examples of troubleshooting hardware and software issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to work independently. Mention any relevant certifications, like the Apple Certified Support Professional (ACSP), and explain how your experience aligns with the job requirements.
Showcase Technical Skills: In your application, emphasise your proficiency with Mac deployment and management tools, such as Jamf Pro. Provide examples of how you've used these tools in previous roles to support clients effectively.
Highlight Communication Skills: Since strong communication and interpersonal skills are essential for this role, include examples of how you've collaborated with clients to understand their IT needs and provided tailored solutions in your application.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Mac operating systems and troubleshooting techniques. Bring examples of past issues you've resolved, particularly those involving macOS and iOS, to demonstrate your expertise.
✨Familiarise Yourself with Deployment Tools
Since the role involves using tools like Jamf Pro, make sure you understand how these tools work. If possible, mention any specific experiences you've had with deployment and management tools during the interview.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you'll need to collaborate with clients who may not have a technical background.
✨Stay Updated on Latest Technologies
Demonstrate your commitment to staying current by discussing recent updates in Mac technology or software applications. This shows your enthusiasm for the role and your proactive approach to learning.
