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For Companies At a Glance
- Tasks: Manage hardware tickets, stock, repairs, and disposals while ensuring service levels.
- Company: Join a leading Government organization in St Andrews, making an impact in tech.
- Benefits: Gain valuable experience with potential for training and career growth.
- Why this job: Work in a dynamic environment with opportunities to improve services and processes.
- Qualifications: Must have SC clearance, UK passport, and 2+ years in PC field service.
- Other info: Join the OOH rota and standby; full clean driving license required.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for a Hardware Engineer on contract initially to work for a leading Government organisation based in St Andrews.
Summary of Responsibilities
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract.
- Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract.
- Effective Management of disposals that go through their Hub as per contract.
- Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for parts and returns as per contract.
- Locker replenishments where appropriate as per contract.
- Highlight potential issues with service/potential service improvements to their Team Leader.
- Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter’s own.
Essentials
- Must have SC clearance/or be able to gain this, UK National with a UK passport.
- Must join the OOH rota and standby, must have a full clean driving licence.
- 2 years+ experience in a PC field service environment or PC field Workshop environment.
- Hardware – Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs).
- Accredited or willing to go through HP & Dell – Desktop and Laptop training.
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Hardware Engineer employer: Pertemps Network Group
Contact Detail:
Pertemps Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hardware Engineer
✨Tip Number 1
Make sure to familiarize yourself with the specific hardware and software used by the organization. Understanding the tools and technologies they utilize will give you an edge during the interview process.
✨Tip Number 2
Highlight your experience in managing hardware repairs and asset management. Be prepared to discuss specific examples of how you've successfully handled similar responsibilities in previous roles.
✨Tip Number 3
Since this role requires SC clearance, ensure you have all necessary documentation ready. Being proactive about your clearance status can demonstrate your commitment and readiness for the position.
✨Tip Number 4
Show your willingness to learn and get accredited in HP & Dell training. Expressing your eagerness to enhance your skills can set you apart from other candidates.
We think you need these skills to ace Hardware Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Hardware Engineer position. Understand the responsibilities and requirements, especially regarding ticket management, hardware repairs, and asset management.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 2+ years of experience in a PC field service or workshop environment. Provide specific examples of your troubleshooting and repair skills, particularly with laptops and desktops.
Demonstrate Compliance: Since SC clearance is essential, mention any relevant security clearances you hold or your ability to obtain one. Also, highlight your clean driving license and willingness to join the OOH rota.
Tailor Your Application: Customize your application materials to reflect the specific needs of the government organization. Use keywords from the job description to show that you are a perfect fit for the role.
How to prepare for a job interview at Pertemps Network Group
✨Understand the Role Requirements
Make sure you thoroughly understand the responsibilities outlined in the job description. Be prepared to discuss your experience with queue ticket management, hardware repairs, and asset management, as these are key aspects of the role.
✨Showcase Your Technical Skills
Be ready to demonstrate your technical expertise in diagnosing and repairing hardware issues. Prepare examples of complex laptop repairs you've handled in the past, as this will highlight your problem-solving abilities.
✨Familiarize Yourself with Security Clearance
Since SC clearance is essential for this position, be prepared to discuss your eligibility and any previous experience with security protocols. This shows your understanding of the importance of compliance in a government setting.
✨Prepare Questions About Service Improvements
Think about potential service improvements you could suggest based on your experience. Asking insightful questions about current processes can demonstrate your proactive approach and willingness to contribute to the team's success.
