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For Companies At a Glance
- Tasks: Lead client relationships and oversee strategic development for impactful CX projects.
- Company: Join a fast-paced agency focused on personalized campaigns and exceptional results.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Make a real impact by shaping data-driven strategies and inspiring teams.
- Qualifications: Experience in senior account management, strong leadership, and project management skills required.
- Other info: A solid understanding of SEO is a plus.
The predicted salary is between 43200 - 72000 £ per year.
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Our mission is to unleash the power of first-party data to craft personalised campaigns and brand experiences that customers love, driving exceptional results for our clients.
As a fast-paced and innovative agency, we challenge ourselves and our clients to think big. If you’re ready to make an impact and grow with a dynamic team, we want to hear from you.
About the Role
As an Account Director , you will be the key point of contact for both clients and internal teams, overseeing strategic development and delivery across your accounts. This role is pivotal in driving exceptional CX-led projects, inspiring teams, and contributing to the growth and success of the business unit.
If you’re a proactive leader with a passion for CX strategy, account growth, and delivering impactful campaigns, we’d love to hear from you.
If you’re passionate about leveraging data to drive results and delivering impactful insights, this role offers an exciting opportunity to shape the way we collect, analyse, and use data across a diverse range of clients.
Key Responsibilities
- Build and maintain close, productive relationships with key clients and stakeholders, acting as a trusted advisor and ensuring alignment with client objectives.
- Lead stakeholder mapping, engagement planning, and growth workshops to identify opportunities for business expansion.
- Strategic Oversight
- Shape CX strategies alongside multi-disciplinary teams, ensuring insights and approaches are robust and impactful throughout the project lifecycle.
- Proactively identify CX opportunities to drive innovative solutions and business growth.
- Project Delivery
- Take ownership of client projects, working alongside the project management ensuring timely delivery, profitability, and high-quality outputs that align with client expectations.
- Translate client and agency requests into actionable CX briefs, challenging and refining inputs to ensure clarity and relevance.
- Guide teams through agency systems and processes, ensuring all stakeholders are engaged and informed at every stage.
- Mentor and inspire junior team members, fostering a collaborative and supportive environment that encourages professional growth.
- Work closely with internal teams to ensure alignment on project goals, budgets, and client priorities.
- Problem Solving & Insights
- Address challenges proactively, escalating when necessary to ensure smooth project execution.
- Maintain an in-depth understanding of client industries, therapy areas, and market trends to inform CX strategies and identify growth opportunities.
What We’re Looking For
- Proven experience in senior account management roles, preferably within CX or marketing agencies.
- Strong leadership and communication skills, with the ability to inspire and guide teams to success.
- Demonstrated expertise in developing and implementing CX strategies across multi-disciplinary teams.
- Excellent project management skills, with a focus on delivering high-quality, profitable outcomes.
- Deep understanding of client industries and the ability to identify opportunities that drive growth.
- A solid understanding of SEO would be a great benefit.
Seniority level
Director
Employment type
Full-time
Job function
Sales and Business Development
Industries
Advertising Services
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CX Account Director employer: Effect Digital
Contact Detail:
Effect Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Account Director
✨Tip Number 1
Familiarize yourself with the latest trends in customer experience (CX) and data-driven marketing. This knowledge will not only help you during interviews but also demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the CX and marketing industries. Attend relevant events or webinars to connect with potential colleagues and learn more about the challenges they face, which can give you an edge in discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed accounts and led teams in previous roles. Highlight your ability to drive growth and deliver impactful campaigns, as these are key aspects of the Account Director role.
✨Tip Number 4
Research StudySmarter's approach to CX and their client base. Understanding our mission and values will allow you to tailor your conversations and show how you can contribute to our goals.
We think you need these skills to ace CX Account Director
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the CX Account Director position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in account management, CX strategy, and project delivery. Use specific examples that demonstrate your leadership skills and successful outcomes in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and data-driven strategies. Mention specific achievements that relate to the role and express why you want to work with this innovative agency.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've proactively addressed challenges in past projects. Highlight your ability to mentor teams and drive growth through strategic insights and collaboration.
How to prepare for a job interview at Effect Digital
✨Showcase Your CX Expertise
Be prepared to discuss your previous experience in customer experience (CX) strategy. Highlight specific projects where you successfully implemented CX initiatives and the impact they had on client satisfaction and business growth.
✨Demonstrate Leadership Skills
As an Account Director, you'll need to inspire and guide teams. Share examples of how you've led teams in the past, focusing on your approach to mentoring junior members and fostering a collaborative environment.
✨Understand the Client's Industry
Research the industries of the clients you will be working with. During the interview, demonstrate your knowledge of market trends and how they can influence CX strategies, showing that you can provide valuable insights.
✨Prepare for Problem-Solving Scenarios
Expect to face questions about how you handle challenges in project delivery. Prepare examples of past obstacles you've encountered and how you proactively addressed them to ensure successful outcomes.
