Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and support for business operations.
- Company: Join a dynamic team focused on growth and exceptional service delivery.
- Benefits: Enjoy a collaborative work environment with opportunities for innovation and personal development.
- Why this job: Be part of a team that values communication, quality service, and continuous improvement.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Opportunity to work closely with engineers and management for hands-on experience.
FM Help Desk Administrator – Paddington – Temporary (Immediate Start) Location: Paddington Hourly Pay Rate: £19.00p/h Via Umbrella Hours of Work: Monday – Friday 8am-5pm A World Leading Service provider who operates on an international scale is looking for a FM Help Desk Administrator based in Paddington area working for very busy corporate environment on a temporary basis. This role is with the hours of Mon-Fri 8am-5pm so the successful candidate will have to be available immediately and must have experience in working on the helpdesk before using CAFM experience and dealt with planning reactive. Key responsibilities: * Handling telephone and email queries from clients and engineers on outstanding and ongoing work orders. * Raising jobs and closing jobs on the CAFM system * Categorising and resourcing the correct engineer based on skills and proximity to work location. * Contacting other branch members about queries on purchase orders, thresholds and call-out responses. * Recording reactive maintenance calls onto a computerised system. * Working on the internal system and clients throughout the day. * Cover Holiday/Sickness for colleagues * Assist other team members when required. * Ensure accurate and timely allocation of work requests from clients to meet service level agreements. * Processing invoices and raising purchase orders. * Working to tight deadlines and targets provided my management in accordance with contract requirements. * Any other duties requested by the Helpdesk Manager. Key Requirements: * Must have FM and Helpdesk experience using Concept * Coming from a hospital background will be a bonus * Strong organisation skills. * Can work well in a large team and can also Multi-task * Previous experience in client facing role * Confident with numbers as you will be prepping and carrying out the billing on a weekly and monthly basis to the client. * Experience in accounting or finance will be an advantage. * Confident with Excel * Must be able to demonstrate a strong sense of customer focus * Self-motivated and systematic. * Results/task orientated attention to detail and accuracy. * Excellent time management and organisation skills. If this role would be of any interest then please do apply for the role below
Helpdesk Administrator employer: Invictus Group
Contact Detail:
Invictus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarize yourself with CAFM systems, as this is a key part of the role. If you have experience with similar software, be ready to discuss how you've used it to manage tasks and improve efficiency.
✨Tip Number 2
Highlight your customer service skills during the interview. Think of specific examples where you've successfully resolved issues or improved client satisfaction, as this will demonstrate your ability to excel in this position.
✨Tip Number 3
Prepare to discuss your experience with reporting and data analysis. Being able to interpret and present data effectively will show that you can contribute to the monthly customer reports and metrics updates.
✨Tip Number 4
Show your proactive approach by thinking of innovative ideas that could enhance service delivery. Be ready to share any past experiences where you've implemented improvements or efficiencies in previous roles.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Helpdesk Administrator. Familiarize yourself with terms like CAFM systems, reactive requests, and customer service expectations to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or helpdesk roles. Mention specific examples where you successfully managed calls or emails and maintained communication with teams.
Showcase Your Skills: Detail your skills that align with the job description, such as your ability to prioritize tasks, manage reports, and implement innovative solutions. Use concrete examples to demonstrate how you've applied these skills in past roles.
Tailor Your Application: Customize your cover letter to reflect your understanding of the company's needs and how you can contribute to their success. Mention your enthusiasm for providing exceptional customer service and supporting business growth.
How to prepare for a job interview at Invictus Group
✨Show Your Customer Service Skills
As a Helpdesk Administrator, exceptional customer service is key. Be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Familiarize Yourself with CAFM Systems
Since you'll be using a CAFM system, it’s beneficial to have a basic understanding of how these systems work. If you have experience with similar software, mention it during the interview.
✨Demonstrate Communication Skills
Effective communication is crucial for this role. Practice articulating your thoughts clearly and concisely, especially when discussing how you would maintain communication between teams and end users.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to prioritize tasks or manage multiple requests simultaneously, and be ready to discuss your approach.
