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For Companies At a Glance
- Tasks: Coordinate and manage large-scale learning programmes for clients, ensuring efficient delivery.
- Company: Join Blue Eskimo, a leader in specialist recruitment for Learning and Development sectors.
- Benefits: Enjoy a hybrid work model with travel to the London office just 1-2 times a week.
- Why this job: Be part of a dynamic team focused on client success and continuous improvement in learning solutions.
- Qualifications: 3+ years in Client Services or Programme Management; project management qualifications are a plus.
- Other info: This role offers a chance to enhance your skills in a supportive and innovative environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you a highly organised individual with excellent interpersonal skills? Have you coordinated large scale learning programmes and learning solutions? If so, keep reading…
Our client is seeking a Client Services Programme Manager to join their Client Delivery Team. This role will focus on ensuring all learning programmes for clients are delivered efficiently. You will be responsible for coordinating the learning workshops, enrolling learners, organising client meetings and training sessions, as well as managing the team calendar and training schedule.
This is a hybrid role with travel required into the London office 1-2 times a week.
Responsibilities
- Manage a group of EMEA clients
- Plan and manage the rollout, delivery, evaluation, and continuous improvement of clients’ development programmes globally
- Support clients by providing excellent customer service with the goal of client retention, re-sign and expansion
- Create, update and maintain projects plans on the operational systems, to ensure all programmes are delivered on time, within budget and of high quality
- Manage and report on financials and profitability
- Collect client’s post-course feedback and communicate to project teams to make improvements
Skills
- Approachable with superb communication and interpersonal skills
- Highly organised with an analytical minded approach
- Excellent organisational skills with the ability to prioritise workload efficiently and have a strong attention to detail
- A self-motivated, approachable individual who uses their initiative and works well independently and within a team
- Strong commercial acumen to support decision making and programme management
- Positive and pro-active with a can-do attitude with the ability to take accountability for work
Education
- Qualifications in project management are desirable
Experience
- A minimum of 3 years of experience in a Client Services, Programme Manager or Senior Learning Coordinator role, with focus on providing high quality customer service to large clients
- Experience of providing high quality client relationship management or programme management in the Learning & Development or commercial training space
- Experience of using online project management systems to track and report on programme administration and profitability
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Client Services Programme Manager (1 Year FTC) employer: Blue Eskimo
Contact Detail:
Blue Eskimo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Programme Manager (1 Year FTC)
✨Tip Number 1
Make sure to highlight your experience in managing large-scale learning programmes. Use specific examples from your past roles to demonstrate how you successfully coordinated workshops and training sessions, as this will resonate with the responsibilities of the Client Services Programme Manager.
✨Tip Number 2
Showcase your interpersonal skills by preparing for potential interview questions that assess your ability to build and maintain client relationships. Think of scenarios where you provided excellent customer service and how it led to client retention or expansion.
✨Tip Number 3
Familiarize yourself with online project management systems, as this role requires tracking and reporting on programme administration. If you have experience with specific tools, be ready to discuss how you used them to improve efficiency and profitability.
✨Tip Number 4
Since this is a hybrid role requiring travel to the London office, be prepared to discuss your flexibility and willingness to travel. Highlight any previous experiences where you successfully managed remote work while maintaining strong communication with your team and clients.
We think you need these skills to ace Client Services Programme Manager (1 Year FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client services and programme management. Emphasize your organisational skills and any relevant qualifications in project management.
Craft a Compelling Cover Letter: In your cover letter, showcase your interpersonal skills and your ability to manage large-scale learning programmes. Provide specific examples of how you've successfully coordinated similar projects in the past.
Highlight Relevant Experience: When detailing your work history, focus on your experience in client relationship management and any roles that required high-quality customer service. Mention any tools or systems you used for project management.
Showcase Your Soft Skills: Since the role requires excellent communication and interpersonal skills, make sure to include examples that demonstrate your approachability and ability to work well both independently and within a team.
How to prepare for a job interview at Blue Eskimo
✨Showcase Your Organisational Skills
Since the role requires excellent organisational abilities, be prepared to discuss specific examples of how you've successfully managed large-scale learning programmes in the past. Highlight your methods for prioritising tasks and ensuring timely delivery.
✨Demonstrate Interpersonal Skills
This position emphasizes strong communication and interpersonal skills. Be ready to share experiences where you effectively collaborated with clients or team members, showcasing your ability to build relationships and provide exceptional customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare to discuss how you would handle challenges related to client management, programme delivery, or feedback implementation.
✨Familiarise Yourself with Project Management Tools
Since experience with online project management systems is essential, make sure to mention any relevant tools you've used. Discuss how these tools helped you track progress, manage budgets, and report on profitability in previous roles.
