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For Companies At a Glance
- Tasks: Lead a team to ensure smooth order processing and customer communication.
- Company: Join a growing European wholesale business in the lingerie and fashion sector.
- Benefits: Enjoy hybrid working with flexible office location and potential for growth.
- Why this job: Shape a new team and make a real impact in a dynamic industry.
- Qualifications: 3+ years in customer operations, strong Excel skills, and team management experience required.
- Other info: Be the first hire in a new team, helping to build and lead operations.
The predicted salary is between 36000 - 60000 £ per year.
About the Company:
We are looking for an experienced and detail-oriented Customer Success Manager to lead day-to-day operations for a growing European wholesale business in the lingerie and fashion sector. This is a hands-on leadership role managing a team of four, ensuring seamless order processing, customer communication, and operational excellence across B2B channels. The role will begin as home-based, with plans to establish a small office in West Yorkshire—ideally near Leeds, but flexible depending on where the successful candidate is based. You’ll be the first hire in this new team, helping shape the setup and leading recruitment of four direct reports.
What You’ll Do:
- Team Leadership: Manage and mentor a team of 4 coordinators across order processing, invoicing, and logistics. Allocate daily tasks, resolve issues, and uphold high standards in customer service.
- Order & Invoice Management: Oversee order entry and invoicing in Microsoft Dynamics 365 F&O. Ensure accuracy in pricing, product details, and documentation. Coordinate with 3PLs and internal teams to track fulfilment and stock.
- Customer Communication: Handle onboarding forms and delivery templates for major accounts (e.g. Zalando, AboutYou). Respond to order-related queries and liaise with logistics and finance teams.
- Process Improvement: Support automation efforts by identifying repetitive tasks and suggesting improvements. Maintain clean and accurate product and customer data.
What You’ll Bring:
- Must-Haves: 3+ years in customer operations or sales support. Proficiency in Microsoft Dynamics 365 F&O or similar ERP. Strong Excel skills (vlookups, formatting templates). Excellent communication in English. Experience working cross-functionally with sales, logistics, and finance. Confidence managing a small team and owning daily operations.
- Nice-to-Haves: Experience with large retailers or marketplaces (e.g. Zalando, AboutYou). Familiarity with B2B logistics and 3PL coordination. Exposure to tools like BarTender or document automation platforms.
What Success Looks Like:
- Orders processed accurately and on time.
- Customers receive correct documentation without follow-up.
- Team operates with clarity, consistency, and professionalism.
- Manual tasks are streamlined or automated over time.
Customer Operations Manager employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 F&O, as it's a key requirement for the role. Consider taking an online course or tutorial to brush up on your skills, especially in order management and invoicing.
✨Tip Number 2
Highlight your experience in team leadership during any networking opportunities. Engage with professionals in customer operations on platforms like LinkedIn to showcase your ability to manage and mentor a team effectively.
✨Tip Number 3
Research the lingerie and fashion sector, particularly focusing on B2B operations. Understanding the nuances of this industry will help you speak confidently about how you can contribute to the company's success.
✨Tip Number 4
Prepare examples of process improvements you've implemented in previous roles. Be ready to discuss how you identified repetitive tasks and successfully streamlined operations, as this aligns with the company's goals for automation.
We think you need these skills to ace Customer Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer operations and team management. Use specific examples that demonstrate your proficiency in Microsoft Dynamics 365 F&O and strong Excel skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the lingerie and fashion sector. Mention your experience with B2B logistics and how you can contribute to process improvements within the company.
Highlight Leadership Experience: Emphasise your leadership skills by providing examples of how you've successfully managed teams in the past. Discuss your approach to mentoring and resolving issues to maintain high standards in customer service.
Showcase Communication Skills: Since excellent communication is a must-have for this role, include examples of how you've effectively communicated with cross-functional teams and handled customer queries in previous positions.
How to prepare for a job interview at LinkedIn
✨Showcase Your Leadership Skills
As a Customer Operations Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and mentored teams in the past.
✨Demonstrate Your Technical Proficiency
Familiarity with Microsoft Dynamics 365 F&O is crucial for this role. Brush up on your knowledge of the software and be ready to discuss how you've used it or similar ERP systems in previous positions.
✨Highlight Your Problem-Solving Abilities
The role involves resolving issues and improving processes. Prepare to share specific instances where you've identified problems and implemented effective solutions, especially in customer operations.
✨Prepare for Cross-Functional Collaboration Questions
Since the position requires working closely with sales, logistics, and finance, think of examples that demonstrate your ability to collaborate across departments. This will show your understanding of the bigger picture in operations.
