Senior Guest Experience Manager

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Head of Hosted Guest Experience at The National Gallery

We are seeking a dynamic and experienced Senior Guest Experience Manager to play a key leadership role within our Hosted Guest Experience team.

This role requires strategic thinking, confident and assertive negotiation skills and significant team management experience, including demonstrable experience of improving standards. The successful candidate will work with key stakeholders, using your expertise and knowledge to advise in planning and prioritising guest experience, sales, operations, accessibility, safety and security. You will work with the existing team to upskill and embed expected standards including improved monitoring and reporting. Using guest feedback and analysis to implement change and to make improvements. In addition, review and implement new strategies for recruitment, training and staff retention, developing specialist skills including sales techniques.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Museums, Historical Sites, and Zoos

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