Account Director

We’re looking for a sharp, driven, and experienced Account Director to join the team at Black Book. You’ll lead on major client relationships, oversee the delivery of high-profile events, and drive new business with a strategic and commercial mindset. This is a leadership role for someone with a proven track record in live events and a deep understanding of what it takes to build trust, grow accounts, and deliver stand-out work.

Key Responsibilities

• Client Growth & New Business
  • Lead the development and conversion of new opportunities from warm leads to full-scale RFPs.
  • Build long-term, high-value relationships with senior clients and act as a strategic partner.
  • Own and lead pitch responses that are commercially strong, creatively confident, and on brand.
  • Represent Black Book at industry events, networking functions, and client meetings.
• Project & Event Delivery
  • Oversee the delivery of live, hybrid, and virtual events, from initial brief through to execution.
  • Work across teams and suppliers to ensure projects are on time, on budget, and delivered to an exceptional standard.
  • Be a hands-on lead when needed, managing senior stakeholders, troubleshooting issues, and protecting quality throughout.
  • Keep the team aligned and the delivery process smooth from start to finish.
• Account Ownership & Strategic Thinking
  • Take ownership of key client accounts, building trust, delivering on promise and identifying new opportunities that add value.
  • Create tailored account plans and deliver strategic direction that aligns with client goals and our growth targets.
  • Provide ongoing insights and advice to clients, becoming a go-to extension of their team.
• Team Leadership
  • Lead and support the venue find and project delivery teams – creating an environment where high standards, collaboration, and ambition thrive.
  • Mentor and guide team members, sharing knowledge, setting goals, and nurturing talent.
  • Encourage a ‘one team’ approach across departments and partners.
• Commercial Responsibility
  • Own commercial performance across your accounts – setting targets, managing budgets, and ensuring profitability.
  • Approve all initial event budgets and monitor time spent across projects.
  • Provide clear, regular commercial reporting to the CEO.
  • Maintain a healthy pipeline and use our CRM to keep visibility on all live and upcoming work.
• Business Direction & Brand Growth
  • Support the CEO in developing and delivering the strategic direction of the business.
  • Help shape and enhance our services in line with industry shifts and client needs.
  • Contribute to building the Black Book brand – ensuring our presence, personality, and values are consistently represented.

Must-haves:

• 8+ years’ experience in a senior client services or delivery role within a live events or experiential agency.
• A strong commercial track record with demonstrable new business wins and client growth.
• Proven success in leading large-scale projects end-to-end, often internationally.
• A confident, strategic communicator with the ability to influence at C-suite level.
• Exceptional multitasking skills, able to balance short-term delivery with long-term planning.
• A natural leader who brings people together, motivates teams, and drives results.
• Deep knowledge of the live events landscape, including venues and technical delivery.
• Comfortable travelling as required, with flexibility for on-site delivery and client meetings.

Nice-to-haves:

• Existing network of corporate client contacts and industry relationships.
• Experience delivering across a variety of sectors (e.g., tech, recruitment, finance, etc).
• Familiarity with CRM systems, project management tools, and budgeting platforms.