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For Companies At a Glance
- Tasks: Provide 1st and 2nd line support, troubleshoot issues, and manage user accounts.
- Company: Join a growing enterprise focused on enhancing IT operations and service excellence.
- Benefits: Enjoy a collaborative environment with opportunities for growth and skill development.
- Why this job: Be part of a dynamic team that values communication and continuous improvement.
- Qualifications: Experience in desktop support, proficiency in Windows and Microsoft 365 required.
- Other info: Ideal for enthusiastic individuals eager to advance in a forward-thinking IT team.
The predicted salary is between 28800 - 43200 £ per year.
Our client, a growing enterprise seeking to enhance its IT operations, is looking for a Desktop Support Engineer to deliver high-quality 1st and 2nd line support across the business. This user-facing role requires strong communication skills, a solid technical foundation, and a proactive approach to troubleshooting. You’ll be part of a collaborative IT Operations team focused on service excellence and continuous improvement.
Key Responsibilities
- Deliver responsive and effective 1st and 2nd line support to internal users, both remotely and onsite.
- Diagnose and resolve hardware, software, and network issues, escalating when necessary.
- Manage and maintain user accounts, permissions, and group policies in Active Directory.
- Provide technical support for Microsoft 365 applications, Windows OS, and mobile devices.
- Act as the first point of contact for service desk tickets, ensuring timely resolution and clear communication.
- Support hardware provisioning, setup, and troubleshooting including laptops, desktops, and peripherals.
- Collaborate with 3rd line engineers on escalations and contribute to IT documentation and knowledge sharing.
- Maintain asset tracking and ensure compliance with IT policies and procedures.
Key Requirements
- Previous experience in a desktop support or IT service desk role providing 1st/2nd line support.
- Proficient in Windows 10/11, Microsoft 365, and Active Directory administration.
- Experience with common desktop hardware and peripherals, including troubleshooting and setup.
- Strong communication and customer service skills with a problem-solving mindset.
- Exposure to Azure AD and endpoint management tools (e.g., Intune) is a plus.
- Familiarity with ITIL-based service delivery and ticketing systems (e.g., Jira, ServiceNow) is advantageous.
If you’re a reliable and enthusiastic Desktop Support Engineer looking to grow in a forward-thinking IT team, we’d love to hear from you!
Desktop Support Engineer employer: Arcas Technology Ltd
Contact Detail:
Arcas Technology Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common hardware and software issues. Prepare to share examples of how you've successfully resolved similar problems in the past, as this will showcase your problem-solving mindset.
✨Tip Number 3
Highlight your communication skills by preparing to discuss how you’ve effectively interacted with users in previous roles. Consider sharing anecdotes that illustrate your ability to explain technical concepts in a user-friendly manner.
✨Tip Number 4
If you have experience with ITIL-based service delivery or ticketing systems like Jira or ServiceNow, be sure to mention it. This knowledge can set you apart from other candidates and show that you're familiar with industry best practices.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and IT service desk roles. Emphasise your proficiency in Windows 10/11, Microsoft 365, and Active Directory, as these are key requirements for the position.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and problem-solving mindset. Mention specific examples of how you've successfully resolved technical issues in previous roles to demonstrate your capability.
Highlight Technical Skills: In your application, clearly list your technical skills related to hardware, software, and network troubleshooting. If you have experience with Azure AD or endpoint management tools like Intune, be sure to include that as well.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Express your desire to contribute to a collaborative IT Operations team focused on service excellence and continuous improvement.
How to prepare for a job interview at Arcas Technology Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10/11, Microsoft 365, and Active Directory. You might be asked to troubleshoot a common issue on the spot, so brush up on your technical knowledge and be ready to demonstrate your problem-solving skills.
✨Communicate Clearly
Since this role requires strong communication skills, practice explaining technical concepts in simple terms. During the interview, ensure you articulate your thought process clearly when discussing how you would approach troubleshooting various issues.
✨Demonstrate Customer Service Mindset
Highlight your previous experiences where you provided excellent customer service. Share specific examples of how you handled difficult situations or resolved user issues effectively, showcasing your proactive approach to support.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL-based service delivery can set you apart from other candidates. Brush up on ITIL principles and be ready to discuss how they apply to service desk operations and ticketing systems like Jira or ServiceNow.
