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For Companies At a Glance
- Tasks: Lead product strategy and ensure top-notch delivery for outstanding customer experiences.
- Company: Join a thriving international outsourcing company focused on innovative customer experience solutions.
- Benefits: Enjoy a high-profile role with opportunities for growth and a supportive team environment.
- Why this job: Be part of a dynamic team driving product innovation and making a real impact in the CX industry.
- Qualifications: Strong leadership, communication skills, and experience in Agile product management are essential.
- Other info: This role offers a chance to shape the future of product development and revenue growth.
The predicted salary is between 43200 - 72000 £ per year.
Our client is an international outsourcing company specialising in technology led, customer experience (CX) solutions. With revenues in excess of £40m and profitable, they provide tailored, scalable, and omni-channel customer service strategies for a variety of clients across a range of industries. Their in-house software development group has its own leadership, P&L and Mission. The division helps businesses create better customer interactions to achieve great outcomes for everyone. Their contact centre software is known for its versatility, user-friendly design, and innovations with popular third-party services, all of which facilitate seamless, personalised interactions across every channel that empower contact centres to exceed performance expectations.
They have a portfolio of products which is focussed on the CX environment and over the last 3 years has evolved the model of delivery and revenue creation. Moving the business to a Recurring Revenue status now creates increased opportunity to build their products and value much further. As such they are now looking for an individual to lead their Product and Services strategy and take it through the next phase of development, doubling over the next 3 years.
What you will do
The Head of Product and Services is responsible for ensuring products are designed, delivered, and supported to the highest standards, driving seamless execution and outstanding customer experiences. This role focuses on aligning product strategy with operational excellence, ensuring that delivery processes are efficient, agile, and scalable while providing customers with best-in-class service and support. Leading cross-functional teams across product management, delivery, and customer operations, this role ensures that product roadmaps are executed effectively, customer onboarding is smooth, and ongoing service delivery meets or exceeds expectations.
What you will have
- Strong leadership and team management skills, with experience leading cross-functional teams.
- Excellent communication and interpersonal skills, capable of engaging with stakeholders at all levels.
- Proven track record of managing product delivery in complex and fast-paced environments.
- In-depth understanding of Agile and other product development methodologies.
- Strong problem-solving skills, with the ability to navigate challenges and drive solutions.
- Strategic mindset, with the ability to align delivery efforts with long-term business goals.
- Excellent project management skills, with the ability to manage multiple initiatives simultaneously.
Our client has an incredibly valuable opportunity to realise the potential for future growth through developing their product portfolio and their partner range. This has a consequent impact on increased revenue and profitability. With their extensive experience, team, reputation, resources, and support, they are well positioned to achieve further expansion. The foundation of their success will rest on the excellence of their leadership and this role, in particular. The successful candidate will enjoy a stimulating and rewarding high-profile role within a genuinely exciting and respected business.
Head of Product Management employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Product Management
✨Tip Number 1
Network with professionals in the product management field, especially those who have experience in customer experience solutions. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends.
✨Tip Number 2
Familiarise yourself with Agile methodologies and be prepared to discuss how you've applied them in previous roles. Highlight specific examples of how you've led cross-functional teams to deliver successful products.
✨Tip Number 3
Research the company’s current product offerings and their approach to customer experience. Be ready to share your insights on how you would enhance their product strategy and drive growth in the recurring revenue model.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills by thinking through potential challenges the company might face in scaling their product portfolio. Offer strategic solutions that align with their long-term business goals during discussions.
We think you need these skills to ace Head of Product Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product management and leadership. Focus on your achievements in cross-functional team management and any successful product delivery in fast-paced environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience solutions and how your strategic mindset aligns with the company's goals. Mention specific examples of how you've driven product strategy and operational excellence in previous roles.
Showcase Your Skills: Emphasise your understanding of Agile methodologies and project management skills. Provide concrete examples of how you've navigated challenges and delivered results in complex environments.
Research the Company: Familiarise yourself with the company's products and services, especially their approach to customer experience. This knowledge will help you tailor your application and demonstrate your genuine interest in the role.
How to prepare for a job interview at LinkedIn
✨Showcase Your Leadership Skills
As the Head of Product Management, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led cross-functional teams and driven product delivery in complex environments.
✨Understand Agile Methodologies
Since the role requires an in-depth understanding of Agile and other product development methodologies, brush up on these concepts. Be ready to discuss how you've applied Agile principles in previous projects and how they can benefit the company's product strategy.
✨Align with Business Goals
The company is looking for someone who can align product delivery with long-term business goals. Think about how you can contribute to their vision of doubling revenue over the next three years and be prepared to share your strategic mindset during the interview.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving skills. Prepare to discuss specific challenges you've encountered in product management and how you navigated those situations to drive effective solutions.
