Contract Operations Coordinator

The energy of a newsroom, the pace of a trading floor, the buzz of a recent tech breakthrough; we work hard, and we work fast – while keeping up the quality and accuracy we’re known for. It’s what keeps us inventing and reinventing, all the time. Our culture is wide open, just like our spaces. We bring out the best in each other through collaboration. Through our countless volunteer projects, we also help network with the communities around us, too. You can do amazing work here. Work you couldn’t do anywhere else. It’s up to you to make it happen.

What’s the role?

The Contracts team is a part of Bloomberg Finance and Admin department. It is deeply ingrained in the customer service and operations of the organization. The role of a Contracts Operations Coordinator in this business is to provide excellent customer service to a large global client base. The Contracts team is responsible for the operational and administrative management of the contracts processes across all Bloomberg groups and products.

We work in a very fast-paced environment, where prioritization and operational excellence are key. We work towards ambitious individual and team goals. As a coordinator on this team, your day to day will consist of managing client support tasks (70+ daily) through the order to cash process. We are responsible for mitigating risk through proper legal documentation and the management of our client database.

We’ll trust you to:

Have strong multi-tasking skills:

1. Receive and analyze Service Order Requests (SORs) and identify contract needs
2. Review and apply executed contracts to customer profiles
3. Ensure contracts are issued to our clients timely and accurately
4. Manage direct requests from internal and external clients on all operational contract inquiries

Have strong attention to detail and analytic approach:

1. Maintain global agreements and customer legal entity databases, ensuring appropriate documentation is signed by the clients, and that database integrity is maintained
2. Mitigate risk for Bloomberg and our Customers by providing stewardship on Contracts related processes and implementing policy guidelines

Drive platinum Customer Service:

1. Partner with Bloomberg Sales, Operations, Accounting, Installations and Negotiations teams globally to provide extraordinary customer experience
2. Assist all clients with contract related inquiries that contribute to the finalization of the sales process
3. Effectively communicate between internal and external partners, and liaise on issue management and resolution times
4. Think ahead to identify next steps and consequences of events or actions and evaluate whether arguments or cases are complete and sound

Be Technically Inclined:

1. Use various research and knowledge platforms to execute daily responsibilities
2. Troubleshoot technology failures to allow business to move forward seamlessly

You’ll need to have:

1. 1-4 years working experience
2. Bachelor’s Degree or equivalent experience.
3. Experience dealing with contracts such as vendor contracts, customer service related contracts etc., and data maintenance
4. Excellent verbal and written communication and presentation skills
5. Ability to multi-task and meet tight deadlines with attention to detail and quality
6. Strong analytical and problem-solving skills
7. A results oriented approach: possesses the drive and energy to achieve excellent results
8. Be self-motivated with the ability to work independently as well as part of a team
9. Strong aptitude for learning various systems in a fast-paced environment (Bloomberg Terminal, Microsoft Suite, SAP, Kofax)

We’d love to see:

1. Customer Service Experience in Financial Services or Technology
2. A passion for customer service
3. Keen eye for workflow efficiency opportunities

Does this sound like you?

Apply if you think we’re a good match. We’ll get in touch to let you know what the next steps are.

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