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- Tasks: Join us as a Customer Service Advisor, helping customers via calls and emails.
- Company: Vivactive Ltd is a rapidly growing company, ranked 80th in the Midlands.
- Benefits: Enjoy perks like 31 days off, free drinks, and a birthday day off!
- Why this job: Be part of a supportive team focused on professional growth and customer satisfaction.
- Qualifications: Fluency in French and English is required; no prior experience needed.
- Other info: We offer extensive training and celebrate our team's achievements with fun events.
The predicted salary is between 28800 - 43200 £ per year.
Full time; Monday to Friday, 9 am to 5 pm
Based in Stafford Park, Telford. Vivactive Ltd is listed as the 80th fastest growing company in the Midlands, with a growth of over 20% year on year. We have won awards locally for being a high achieving company, and we are a great place to work. The business is about to launch into the French market, and we require someone fluent in both written and spoken French to join our business on a permanent basis.
Our main focus is on professional development so if you are looking for a career and not just a job, apply now!
Customer Services Advisors are the front-line of our business, dealing directly with our valued customers. Whether you are working on inbound calls or emails, we will train you to give exceptional customer service. We want to employ customer champions to take orders, convert customers to better value own-label products and services, effectively handle customer queries and complaints, and work in the background on our websites. No experience is necessary as our CS training team will teach you all the skills you need.
Benefits
- Salary Range (grow your pay as you learn new skills)
- Apprenticeship Programmes
- Market-leading annual leave pro-rata to 23 days plus 8 bank holidays (31 days in total)
- Your birthday off, so you always enjoy your special day.
- External training courses, we will pay for your First Aid, Fire Marshall, Management Courses, Customer Service NVQs & Apprenticeships
- Awards and Recognition Schemes; delivering above and beyond never goes unnoticed
- Free Christmas party - the best you will ever go to!
- Free Onsite Parking
- Free tea, coffee, chilled water, soft drinks
- Pension Scheme
- Free Summer BBQ and social other events
- We love to celebrate the hard work of our dedicated CS team with things like pizza lunches, paid for by the company
- We care about our employee's mental and physical health with extra strong health and safety practices across the business
- Discounted Gym membership
- Free Eye tests
- Cycle2Work Scheme
- An environmentally conscious company
Schedule: Monday to Friday
Language: French and English (required)
Work Location: In person
Next Steps: Apply with your CV
Job Type: Full-time, Permanent
Applicants must be fluent in the French Language.
Customer Service Advisor employer: Vivactive Ltd
Contact Detail:
Vivactive Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Brush up on your French language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with Vivactive Ltd's products and services. Understanding what they offer will allow you to engage more effectively during the interview and demonstrate your enthusiasm for the role.
✨Tip Number 3
Prepare to discuss your approach to handling customer queries and complaints. Think of examples from past experiences where you provided excellent service or resolved issues effectively.
✨Tip Number 4
Show your eagerness for professional development by researching potential training opportunities within the company. Mentioning this during your conversation can highlight your commitment to growth.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Highlight Language Skills: Since the role requires fluency in both written and spoken French, make sure to prominently feature your language skills in your CV and cover letter. Provide specific examples of how you've used your French language skills in previous roles or experiences.
Tailor Your CV: Customise your CV to reflect the key responsibilities mentioned in the job description. Emphasise any customer service experience you have, even if it's informal, and showcase your ability to handle queries and complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also demonstrates your understanding of Vivactive Ltd's mission and values. Mention why you're interested in working with them, especially as they expand into the French market.
Showcase Professional Development Interest: Since the company focuses on professional development, mention any relevant training or courses you’ve completed or are interested in pursuing. This shows your commitment to growth and aligns with their values.
How to prepare for a job interview at Vivactive Ltd
✨Brush Up on Your French
Since the role requires fluency in both written and spoken French, make sure to practice your language skills before the interview. Be prepared to demonstrate your proficiency during the conversation, as this will be a key factor in their decision.
✨Understand the Company Culture
Vivactive Ltd prides itself on being a great place to work with a focus on professional development. Research their values and recent achievements to show that you align with their culture and are genuinely interested in contributing to their success.
✨Prepare for Customer Scenarios
Even though no experience is necessary, think about how you would handle common customer service scenarios. Be ready to discuss how you would manage customer queries or complaints effectively, showcasing your problem-solving skills.
✨Highlight Your Adaptability
As the company is expanding into the French market, they will value candidates who can adapt to new challenges. Share examples from your past experiences where you successfully adapted to change or learned new skills quickly.
