Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage BPO and managed services, focusing on client delivery and operational excellence.
- Company: NTT DATA UK&I is a top global IT services provider driving digital transformation.
- Benefits: Enjoy a diverse culture, career development opportunities, and access to cutting-edge innovation.
- Why this job: Be a key player in shaping innovative solutions and making a positive impact through technology.
- Qualifications: Experience in leading BPO practices, strong communication skills, and strategic thinking required.
- Other info: Join a collaborative team committed to excellence and customer-centricity.
The predicted salary is between 43200 - 72000 £ per year.
As the BPO/Managed Services Lead, you will be responsible for leading and managing NTT DATA UK&I\’s BPO and managed services capabilities. Your role will focus on presales, client delivery, and operational leadership to drive excellence in business process outsourcing and managed services engagementsCapability Leadership:* Develop and execute the strategy for the BPO and Managed Services practice, ensuring alignment with organizational goals and market demands.* Establish best practices, frameworks, and methodologies to deliver client-centric solutions.* Drive continuous improvement within the practice, ensuring innovation and thought leadershipPresales and Business Development:* Lead BPO and managed services input into presales activities, supporting sales teams to craft compelling proposals.* Engage with prospective clients to understand challenges and articulate how NTT DATA\’s BPO and managed services can meet their needs.* Contribute to expanding the practice\’s footprint across key accounts and industriesClient Delivery:* Serve as a hands-on, client-facing leader, taking ownership of key engagements where necessary.* Ensure the delivery of exceptional, high-impact BPO and managed services that align with client objectives.* Champion the creation of measurable business value for clients through outsourcing and managed services programsOperational Excellence:* Lead and mentor a team of BPO and managed services professionals, fostering a high-performance, collaborative culture.* Monitor performance metrics, optimize resource utilization, and ensure delivery excellence.* Work with the Head of Consulting to align the practice\’s growth with broader organizational goals**The team you\’ll be working with:**NTT DATA UK&I is a leading global IT services provider, delivering innovative technology solutions to clients across various industries. As a part of the NTT DATA Group, we are committed to driving digital transformation and helping our clients navigate the complexities of the modern business landscape. With a focus on excellence, collaboration, and customer-centricity, we strive to create meaningful and sustainable impact through cutting-edge technology solutions**What you\’ll be doing:****What experience you\’ll bring:*** Demonstrable experience in leading BPO and managed services practices, with a focus on presales, client delivery, and operational management.* A strong background in business process outsourcing, managed services, or related fields.* Exceptional communication and relationship-building skills, with the ability to work across all levels of an organization.* Strategic and analytical thinking capabilities to identify opportunities and solve complex client challenges**Who we are:**Join NTT DATA UK&I and be a key player in driving digital transformation across various industries. As the BPO/Managed Services Lead, you will have the opportunity to lead a dynamic team, shape innovative solutions, and contribute to the success of our clients and the broader community. If you are passionate about making a positive impact through technology and possess the leadership skills to drive change, we invite you to be a part of our journey towards a digitally empowered future. Apply now and be a catalyst for transformation at NTT DATA UK&**Location**Epworth House, London “Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day. At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally – with access to cutting edge innovation.” **Fernando Apezteguia****, CEO, NTT DATA UK** #J-18808-Ljbffr
Head of BPO/ Managed Services (Consulting) employer: NTT DATA
Contact Detail:
NTT DATA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of BPO/ Managed Services (Consulting)
✨Tip Number 1
Network with professionals in the BPO and managed services sector. Attend industry events, webinars, or local meetups to connect with potential colleagues and clients. Building relationships can give you insights into the company culture and expectations.
✨Tip Number 2
Research NTT DATA UK&I's recent projects and initiatives in BPO and managed services. Understanding their current strategies and challenges will help you tailor your discussions during interviews, showcasing your knowledge and enthusiasm for the role.
✨Tip Number 3
Prepare to discuss your leadership style and how it aligns with fostering a high-performance culture. Be ready to share specific examples of how you've successfully led teams in the past, particularly in client-facing roles.
✨Tip Number 4
Stay updated on the latest trends and technologies in business process outsourcing and managed services. Being knowledgeable about innovations in the field will demonstrate your commitment to continuous improvement and thought leadership.
We think you need these skills to ace Head of BPO/ Managed Services (Consulting)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in BPO and managed services. Focus on your leadership roles, presales activities, and any operational management experience that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital transformation and your strategic thinking capabilities. Mention specific examples of how you've driven excellence in previous roles and how you can contribute to NTT DATA UK&I.
Highlight Key Skills: Emphasise your exceptional communication and relationship-building skills in your application. Provide examples of how you've successfully engaged with clients and led teams to achieve business objectives.
Showcase Continuous Improvement Initiatives: Include any initiatives you've led that demonstrate your commitment to continuous improvement and innovation in BPO and managed services. This could be through frameworks you've developed or methodologies you've implemented.
How to prepare for a job interview at NTT DATA
✨Showcase Your Leadership Experience
As a candidate for the Head of BPO/Managed Services, it's crucial to highlight your previous leadership roles. Share specific examples of how you've successfully led teams and managed client engagements, focusing on measurable outcomes and improvements.
✨Demonstrate Strategic Thinking
Prepare to discuss your strategic approach to business process outsourcing and managed services. Be ready to articulate how you would develop and execute strategies that align with organisational goals and market demands, showcasing your analytical skills.
✨Engage in Presales Scenarios
Since presales is a key part of this role, think about how you can contribute to crafting compelling proposals. Prepare to discuss past experiences where you engaged with clients to understand their challenges and how you addressed them effectively.
✨Emphasise Client-Centric Solutions
Highlight your ability to deliver exceptional client-centric solutions. Be prepared to share examples of how you've created measurable business value for clients through outsourcing and managed services, demonstrating your commitment to client success.
