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For Companies At a Glance
- Tasks: Lead daily store operations, manage staff, and ensure top-notch customer service.
- Company: Join a vibrant team at Hillview Drive Thru, known for its commitment to quality.
- Benefits: Enjoy flexible hours, bonuses, discounts on food, and fun company events.
- Why this job: Perfect for those who love teamwork, leadership, and making customers smile.
- Qualifications: Strong communication skills and a passion for exceptional service are essential.
- Other info: Full-time role with opportunities for growth and development.
The predicted salary is between 26700 - 27500 £ per year.
We are looking for experienced Shift Managers to join our team. The successful candidates will be responsible for overseeing the daily operations of the store, managing staff, and ensuring customer satisfaction. The Shift Manager will also be expected to motivate and lead their team, develop strategies to increase sales, and ensure that all safety protocols are followed. The ideal candidate for this position will have excellent communication skills, a strong work ethic, and a commitment to providing exceptional customer service.
Responsibilities:
- Schedule and assign tasks to employees.
- Train and supervise staff.
- Ensure that all safety regulations are followed.
- Maintain records of employee attendance and performance.
- Provide feedback to employees on their performance.
- Monitor customer service standards and take corrective action when necessary.
- Handle customer complaints in a professional manner.
Job Type: Full-time
Pay: £12.80-£13.20 per hour
Additional pay: Bonus scheme, Quarterly bonus, Tips
Benefits: Company events, Discounted or free food, Employee discount, Referral programme, Store discount
Schedule: 8 hour shift, Day shift, Flexitime, Holidays, Weekend availability
Shift Supervisor employer: IrishJobs
Contact Detail:
IrishJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Supervisor
✨Tip Number 1
Familiarise yourself with the specific operations of our Hillview Drive Thru. Understanding the daily challenges and customer interactions will help you demonstrate your readiness to lead and improve the team’s performance during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss strategies you've implemented to boost morale and sales, as this aligns perfectly with what we’re looking for in a Shift Supervisor.
✨Tip Number 3
Research common customer service scenarios that may arise in a fast-paced environment like ours. Being able to articulate how you would handle complaints or difficult situations will highlight your problem-solving abilities and commitment to customer satisfaction.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when discussing how you would fit into our team during the interview process.
We think you need these skills to ace Shift Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Shift Supervisor position. Tailor your application to highlight relevant experience and skills that match what they are looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous management experience, communication skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully managed teams or improved customer service in past positions. Make it personal and engaging.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a supervisory role.
How to prepare for a job interview at IrishJobs
✨Show Your Leadership Skills
As a Shift Supervisor, you'll be expected to lead and motivate your team. Be prepared to share examples of how you've successfully managed a team in the past, highlighting your ability to inspire and guide others.
✨Demonstrate Customer Service Excellence
Customer satisfaction is key in this role. Think of specific instances where you've gone above and beyond for a customer, and be ready to discuss how you handle complaints professionally and effectively.
✨Know the Safety Protocols
Safety is a top priority in any store environment. Familiarise yourself with common safety regulations and be ready to discuss how you would ensure compliance among your team during your interview.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Practice responding to situations like managing staff conflicts or handling a sudden rush of customers to showcase your quick thinking and adaptability.
