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- Tasks: Lead a dynamic team to deliver exceptional customer service in a fast-paced retail environment.
- Company: Join Coffi Lab, a growing coffee business passionate about creating a warm and safe atmosphere.
- Benefits: Enjoy discounts on products, free drinks during shifts, and paid overtime for every hour worked.
- Why this job: Be part of a fun, competitive culture that values development and offers growth opportunities.
- Qualifications: Proven leadership experience in retail, excellent communication skills, and a proactive problem-solving attitude.
- Other info: Support and training provided by experienced senior operations team members.
The predicted salary is between 28800 - 43200 £ per year.
If you have proven experience of leading, coaching and developing a team in a customer-focused retail business, this could be the role for you. As a leader at Coffi Lab, you will contribute to our success through a pro-active and entrepreneurial management style, working with and nurturing your team to deliver an exceptional experience for our customers. You will be a passionate ambassador for Coffi Lab, championing our values to create a warm, safe environment. You will have the knowledge and experience to drive financial targets and maintain all Coffi Lab standards. Support and training are offered every step of the way - our senior ops team have walked in your shoes and are aware of the challenges. As a growing business, we love nothing more than to offer development opportunities to our teams. We also want the work environment to be fun and so encourage competition and incentives. Our teams receive a discount on Coffi Lab products as well as free drinks whilst on shift. Overtime is paid for every hour worked above contract hours - this applies to all team members, including managers.
We are looking for someone to:
- Successfully run a high volume & fast-paced store in line with Coffi Lab standards.
- Deliver outstanding customer service.
- Follow all operational processes and keep all relevant documentation up to date.
- Hire and onboard all new store employees into the business.
- Provide ongoing training & development to all team members using training materials provided.
- Ensure training is documented and kept on file.
- Lead by example and promote the business in accordance with all training provided.
- Show a clear understanding of your store budgets and strategically manage key financial metrics to ensure they are met.
- Maintain optimum stock levels in order to achieve gross margin targets and manage the ordering process.
- Plan rotas, schedule holidays and ensure they are correctly reflected on the system to support accurate reporting and payroll.
- Ensure all Health and Safety compliance is followed.
Ideal candidates will need to:
- Be a Leader. Through a dependable and kind approach to all things Coffi Lab, our Store Managers support and develop their team.
- Be heard. As Store Manager, you will be continually communicating with your team, customers, and colleagues in other departments. Excellent communication skills are needed to ensure that your message is understood.
- Be a problem solver. Sometimes things go wrong; that’s unavoidable. Effective problem-solving and decision-making skills will be required.
- Be proactive. Our Store Managers must be able to work under pressure, manage their time effectively, prioritising tasks and delegating as required.
- Be efficient. Our Store Managers must be well organized and detail-oriented with the ability to multi-task.
- Be clear. Must be proficient in using software packages such as Microsoft, EPOS, and PDQ with strong verbal and written English language skills.
Store Manager (Whitchurch, FT) employer: Coffi Lab Ltd
Contact Detail:
Coffi Lab Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager (Whitchurch, FT)
✨Tip Number 1
Familiarise yourself with Coffi Lab's values and culture. Understanding what makes the company unique will help you align your leadership style with their expectations, showcasing your passion for the brand during any interactions.
✨Tip Number 2
Prepare to discuss your previous experience in managing teams in a retail environment. Be ready to share specific examples of how you've successfully led, coached, and developed your team to enhance customer service and meet financial targets.
✨Tip Number 3
Demonstrate your problem-solving skills by thinking of scenarios where you've effectively handled challenges in a fast-paced retail setting. This will show that you're proactive and can maintain composure under pressure.
✨Tip Number 4
Highlight your organisational skills by discussing how you manage schedules, stock levels, and compliance with health and safety regulations. Being detail-oriented is crucial for this role, so provide examples that illustrate your efficiency.
We think you need these skills to ace Store Manager (Whitchurch, FT)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in a retail environment. Focus on specific achievements, such as team development and customer service excellence, that align with Coffi Lab's values.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your management style aligns with Coffi Lab's entrepreneurial approach and your commitment to creating a positive work environment.
Highlight Relevant Skills: Emphasise your problem-solving abilities, communication skills, and proficiency with software tools like Microsoft and EPOS. Provide examples of how you've successfully managed teams and met financial targets in previous roles.
Show Enthusiasm for the Brand: Demonstrate your knowledge of Coffi Lab and its values in your application. Share why you are excited about the opportunity to contribute to their success and how you can be an ambassador for the brand.
How to prepare for a job interview at Coffi Lab Ltd
✨Show Your Leadership Skills
As a Store Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully coached team members in the past, highlighting your leadership style and how it aligns with Coffi Lab's values.
✨Communicate Effectively
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would handle communication with both your team and customers, ensuring everyone feels heard and understood.
✨Problem-Solving Scenarios
Expect to be asked about challenges you've faced in previous roles. Prepare specific examples that showcase your problem-solving skills and decision-making process. This will demonstrate your ability to handle unexpected situations effectively.
✨Know Your Numbers
Familiarise yourself with financial metrics relevant to retail management. Be prepared to discuss how you would manage budgets, stock levels, and sales targets. Showing that you understand the financial side of running a store will impress your interviewers.
