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- Tasks: Lead the overnight team, manage in-store operations, and ensure customer satisfaction.
- Company: Join Sainsbury's, a diverse and award-winning supermarket chain.
- Benefits: Enjoy a nightshift premium, discounts, free food, and generous holiday entitlement.
- Why this job: Kickstart your retail management career with great training and development opportunities.
- Qualifications: No specific qualifications required; just bring your motivation and leadership skills.
- Other info: Work four nights a week and be part of the supportive Sainsbury’s family.
The predicted salary is between 29000 - 36000 £ per year.
Customer and Trading Manager – NightshiftSalary: from £33,050 plus a £4,500 nightshift premium. Location: Low Hall Store, London, E4 8ST. Contract type: Permanent. Business area: Retail. Working hours: Full-time over 4 nights, shift 22:00–08:00.
Responsibilities
Leading a team overnight to deliver all replenishment activities across the store whilst prioritising deliveries, organising the warehouse and replenishing shelves.
Running a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in the store.
Ensuring standards are brilliant come morning so we\’re ready to serve our customers.
Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.
Qualifications
Comfortable with nightshift work and adaptable to the physical and mental impact of these shift patterns.
Previous line management responsibilities in a fast‐paced, operational environment.
Resilience to deal with the mental and physical demands of working nights.
Ability to provide brilliant customer service and coach a team to do the same.
Experience delivering and monitoring KPIs or other performance indicators.
Capability to manage disciplinaries, performance issues or other employee relations issues.
Ability to lead operations independently in the absence of more senior management.
Commitment to inclusivity in all actions.
Track record of delivering excellent customer service and coaching colleagues.
Operational leadership experience in a fast‐paced, customer‐facing environment.
Demonstrated success in meeting or exceeding KPIs (sales, availability, customer satisfaction or colleague engagement).
Experience managing employee relations issues, including performance and absence management.
Desirable – Has worked night shifts in a high‐volume, operational environment and created a safe, supportive atmosphere for the team during out‐of‐hours trading.
Benefits
Discount card – 10% off on shopping at Sainsbury\’s, Argos, Twisted Sister and Habitat, with increased discounts on Fridays, Saturdays and pay days.
An annual bonus scheme based on performance.
Free food and hot drinks for colleagues in all stores.
Generous holiday entitlement, maternity and paternity leave.
Pension: we\’ll match 4‐7.5% of your contributions.
Sainsbury\’s share scheme – discounted investment rates.
Wellbeing support – access to emotional support, counselling, legal and financial advice.
Colleague networks – connect with‐minded people.
Cycle to Work scheme – purchase a bike and equipment with tax and NI savings.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Inclusive workplaceWe are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. Our internal colleague networks ensure true representation for everyone, helping us identify and remove barriers that members of our workforce may face. We also celebrate diversity through initiatives and events that foster a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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Customer and Trading Manager - Nightshift employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Nightshift
✨Tip Number 1
Familiarize yourself with the nightshift operations in retail. Understanding how deliveries, restocking, and online picking work during the night will give you an edge in the interview process.
✨Tip Number 2
Highlight your leadership skills and experience in managing teams, especially in a fast-paced environment. Be ready to share examples of how you've motivated and inspired your team in previous roles.
✨Tip Number 3
Show your understanding of operational management by discussing how you would plan shift patterns and manage resources effectively. This demonstrates your readiness for the responsibilities of the role.
✨Tip Number 4
Emphasize your commitment to customer satisfaction and team support. Share any experiences where you ensured a positive customer experience or fostered an inclusive team environment.
We think you need these skills to ace Customer and Trading Manager - Nightshift
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer and Trading Manager during the night shift. Highlight your ability to lead a team, manage operations, and ensure customer satisfaction in your application.
Tailor Your CV: Customize your CV to reflect relevant experience in retail management or team leadership. Emphasize any previous roles where you managed shifts, handled deliveries, or worked in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for retail management and your understanding of the night shift's unique challenges. Mention specific skills that align with the job description, such as organization, decisiveness, and team motivation.
Showcase Your Teamwork Skills: In your application, provide examples of how you've successfully worked within a team or led a group to achieve goals. This is crucial for demonstrating your fit for a role that requires collaboration with other managers and team members.
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Show Your Leadership Skills
As a Customer and Trading Manager, you'll be leading a team during the night shift. Be prepared to discuss your previous leadership experiences and how you motivate and inspire your team to achieve their best.
✨Understand Night Shift Operations
Familiarize yourself with the specific challenges and operations of a night shift in retail. Discuss how you would manage deliveries, restocking, and team performance during these hours to ensure everything runs smoothly.
✨Emphasize Team Collaboration
Highlight your ability to work collaboratively with other managers. Be ready to explain how you would plan shift patterns and activities in advance, ensuring a seamless handover at the end of your shift.
✨Demonstrate Customer Focus
The role emphasizes customer satisfaction. Prepare examples of how you've previously ensured customers are delighted and how you would maintain this focus during the night shift.
