Cluster Groups and Events Executive

Reporting to the Cluster Reservations Manager, you will ideally have previous hotel reception/reservations experience within a Hilton branded property. Your cluster of hotels includes the 5-star Hilton Curio Hotel in Kensington, DoubleTree by Hilton West End, DoubleTree by Hilton Victoria, and the DoubleTree by Hilton Woking.

What will I be doing?

As the Cluster Groups and Events Executive, you will serve as the first line of inquiry for Group Room Reservations within the hotel. You will also work closely with the Meeting and Events team and Front Office team to coordinate group stays. You are responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, you will perform the following tasks to the highest standards:

• Convert inquiries into contracted business quickly.
• Communicate and verify information between the Meetings and Events team and Front Office team to ensure correct rooming lists and billing requirements.
• Respond positively to sales inquiries to develop future sales leads.
• Identify sales leads as appropriate.
• Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the Guest’s expectations.
• Provide prompt and efficient service while maintaining the hotel’s brand standards.

What are we looking for?

A Cluster Groups and Events Executive serving Hilton brands is always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• A passion for delivering great customer service.
• A highly professional telephone manner and excellent communication skills.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

It would be advantageous for you to demonstrate the following capabilities and distinctions:

• Previous experience in a hotel Reservations environment.
• Previous hotel reception experience, ideally with a Hilton brand.

Benefits

• GoHilton – you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family.
• Private Healthcare Plan – financial assistance towards the cost of healthcare.
• 2 x annual salary life assurance.
• Learning and development opportunities – from our numerous in-house training courses and programmes and over 1,000 training courses available on our ‘Training University’.
• Opportunities for promotion and transfer across departments within the Hilton Family group on a national and international level.
• Free-of-charge freshly cooked meals to enjoy on duty.
• Free-of-charge dry-cleaning of suiting items.

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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