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- Tasks: Assist customers with vehicle bookings and ensure seamless service from drop-off to handover.
- Company: Join Listers, a leading family-owned motor retailer group in the UK since 1979.
- Benefits: Enjoy 25 days holiday, wellness programmes, staff discounts, and potential for permanent employment.
- Why this job: Be part of a dynamic team, enhance customer satisfaction, and grow your career in the automotive industry.
- Qualifications: Previous customer service experience is preferred; passion for excellent service is essential.
- Other info: Full training provided; flexible working hours with a bonus OTE of £33,000.
The predicted salary is between 24000 - 36000 £ per year.
We are recruiting for a Service Advisor to join our Toyota Dealership in Stratford-upon-Avon. The role is initially available on a Maternity cover contract for 12 months, but may lead to a more permanent role within Listers. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Excellent basic salary plus benefits with a bonus OTE of £33,000.
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
Role and Responsibilities- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Company Events.
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
If you are looking for similar motor trade jobs you can also join our Talent Bank.
Toyota Service Advisor employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Toyota Service Advisor
✨Tip Number 1
Familiarise yourself with Toyota's customer service standards and values. Understanding their approach to customer satisfaction will help you align your responses during the interview, showcasing your commitment to delivering an excellent service experience.
✨Tip Number 2
Brush up on your knowledge of automotive terminology and common vehicle maintenance tasks. Being able to speak confidently about these topics will demonstrate your enthusiasm for the role and your ability to communicate effectively with both customers and the workshop team.
✨Tip Number 3
Prepare examples from your previous customer service roles where you successfully met targets or resolved customer issues. This will help you illustrate your problem-solving skills and ability to work under pressure, which are crucial for a Service Advisor.
✨Tip Number 4
Network with current or former employees of Listers or similar dealerships. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Toyota Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in a busy environment. Emphasise any previous roles where you met targets or upsold services, as this aligns with the responsibilities of a Service Advisor.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples of how you've built rapport with customers in the past and how you can contribute to the team at Listers.
Highlight Relevant Skills: In your application, emphasise your organisational and administrative skills. If you have experience with dealer management systems, be sure to mention it, even if it's not essential for the role.
Show Enthusiasm for the Role: Express your enthusiasm for the automotive industry and your desire to grow within the company. Mention why you are interested in working for Listers specifically, and how you align with their values and commitment to customer satisfaction.
How to prepare for a job interview at Listers
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to deliver excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or exceeded their expectations.
✨Demonstrate Teamwork
This role requires collaboration with various departments. Be ready to discuss how you've worked effectively in a team setting, highlighting any specific instances where your contributions helped achieve a common goal.
✨Familiarise Yourself with the Brand
Research Toyota and Listers Group before the interview. Understanding their values, services, and customer base will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage multiple tasks or handle difficult customers, and be prepared to explain your thought process and outcomes.
