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- Tasks: Provide top-notch IT support and resolve user issues with a smile.
- Company: Join Hemmersbach, a global leader in IT infrastructure services with a social purpose.
- Benefits: Enjoy a buddy program, career development, medical cash plan, and comprehensive onboarding.
- Why this job: Make a real impact on users' daily lives while working in a supportive team environment.
- Qualifications: Experience in problem-solving with Windows applications and a friendly, pragmatic approach required.
- Other info: Optional on-call rota available for extra pay; enhance your skills in a dynamic role.
The predicted salary is between 28800 - 43200 £ per year.
Enthuse customers and provide the best experience through best-in-class hardware, software, and technical support services.
Contact us directly if you have any questions about this open job position.
Responsibilities
- Previous experience resolving problems sitting with the user.
- Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM).
- Pragmatic & amiable approach to your work.
- Skilled at building strong, trusted working relationships at all levels.
- Due to the varied nature of the role, it may be subject to enhanced referencing or vetting.
As part of a broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader, and of course, your colleagues in every aspect of your work with the client.
You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically, and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done.
This is a role where you will have a direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be the person that makes things happen, working directly with the users in a highly rewarding way.
In addition to a very broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided.
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Benefits
- Buddy program.
- Internal career development program.
- Medical cash plan.
- Onboarding program.
Job-Id: 16901 IT Support Engineer (Warwick) UK – Warwick
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IT Support Engineer (Warwick) employer: Hemmersbach GmbH & Co. KG
Contact Detail:
Hemmersbach GmbH & Co. KG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Warwick)
✨Tip Number 1
Familiarize yourself with the specific tools and applications mentioned in the job description, such as M365, Win10, A.D, and SCCM. Having hands-on experience or knowledge about these will help you stand out during the interview.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've resolved user issues in the past. Highlighting your pragmatic and amiable approach will resonate well with the team’s values.
✨Tip Number 3
Research Hemmersbach's commitment to social responsibility and be ready to discuss how this aligns with your own values. Showing that you care about making a positive impact can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your ability to build strong relationships at all levels. Think of specific instances where you successfully collaborated with colleagues or users to resolve issues, as this is crucial for the role.
We think you need these skills to ace IT Support Engineer (Warwick)
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of an IT Support Engineer. Highlight your previous experience in resolving user issues and your familiarity with Windows-based applications like M365 and Win10.
Showcase Your Customer Service Skills: Emphasize your pragmatic and amiable approach to work. Provide examples of how you've built strong relationships with users and resolved their issues effectively, leaving them satisfied.
Tailor Your CV: Customize your CV to reflect the specific skills and experiences that align with the job description. Focus on your diagnostic capabilities and any relevant technical support experience.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company’s mission. Mention your desire to contribute to making the world a better place through your work.
How to prepare for a job interview at Hemmersbach GmbH & Co. KG
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved technical issues in the past. Highlight your diagnostic capabilities and how you approached each problem with a pragmatic mindset.
✨Demonstrate Customer Service Excellence
Since this role emphasizes customer experience, share instances where you went above and beyond to ensure user satisfaction. Emphasize your amiable approach and ability to build strong relationships.
✨Familiarize Yourself with Relevant Tools
Brush up on your knowledge of Windows-based applications and tools like M365, Win10, A.D, and SCCM. Being able to speak confidently about these tools will show your technical proficiency.
✨Express Your Team Spirit
This position involves working closely with a support team. Be ready to discuss how you collaborate with colleagues and support managers to deliver exceptional service, showcasing your commitment to teamwork.
