The successful candidate will assist the Notice Processing Manager in ensuring parking administration is carried out efficiently and effectively with prescribed timescales and service level agreements., * Providing advice and information on parking legislation. Provide advice and information to a wide range of customers, face by phone in respect of parking legislation, related regulations and policies.
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Record Keeping – Maintaining filing systems and stock control for services provided.
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Compiling statistical data – receive information and data in relation to parking and complete statistical records and spreadsheets, manual and electronic as directed.
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Dealing with Correspondence – Draft correspondence for the department as necessary providing advice and information on parking legislation.
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Assessing Parking Permit Applications – Receive, assess entitlement to, and notify results of application for permits and vouchers. Do this in accordance with legislation and related regulations and Serco policies. Apply anti-fraud procedures, and assist with anti-fraud investigations, to ensure that only eligible applications receive a permit.
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Assessing applications for parking dispensations – receive, assess and notify the results of applications for dispensations, suspensions, permits, vouchers and badges.
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Receiving and processing payments – receive, issue receipts and carry out daily bank reconciliations for payments made in person and by post for: Permits, visitor vouchers, penalty notices etc.
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Dealing with incoming Post and Phone calls – Receive, sort and distribute post for the Back-Office. Enter correspondence and telephone enquires onto the in-house computer systems and distribute as appropriate.
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Assisting with special projects – Work with colleagues in implementing special projects: for example, new controlled Parking Zones.
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Consulting & liaising with internal and external bodies – Consult with other departments, local authorities, police, DVLA, London Councils and other bodies on matters related to the area of responsibility.
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Parking Notice Processing qualification – City and Guilds.
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Working on internal systems (e.g. Taranto) effectively.
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Knowledge of Parking Legislation (TMA, RTRA).
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Good knowledge of MS Outlook, Word, Excel & PowerPoint., * Local Government
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Notices
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Permit Applications
Contact Detail:
Positive Employment Recruiting Team